Gartner Blog Network

Tag: 'customer-communication' Blog Posts

from the Gartner Blog Network

Euro Crisis: 50% of Firms Stuck Behind the Planning Eight Ball

by Kristin Moyer  |  January 20, 2012

Contributed by David Furlonger Today we conducted our Euro Crisis Webinar. 416 participants were surveyed about: Whether their enterprise had plans in place to deal with a worsened euro crisis...

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Euro Crisis: What is the Connection between Hypothecation and the Future of Money?

by Kristin Moyer  |  December 20, 2011

Contributed by David Furlonger On the weekend, I read a rather alarming commentary by David Stockman European Banking System is on the Verge of Collapse. While this analysis clearly highlights...

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Can Europe Innovate Out of a Crisis?

by Kristin Moyer  |  December 13, 2011

Contributed by David Furlonger Commentators suggest over half of the companies on the 2009 Fortune 500 list began during a recession or bear market. Does this offer hope to a...

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The Tragedy of the Euro Fiscal Commons

by Kristin Moyer  |  December 9, 2011

Contributed by David Furlonger As announced on the BBC (and other media outlets) today: Euro crisis: Eurozone deal reached without UK it appears on the surface as if consensus has...

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What's Your Next Bold Move?

by Kristin Moyer  |  July 28, 2009

Stessa Cohen and Rick De Lotto here. Forgive the allusion to Ani Difranco, but when If more than half of your customer base doesn't trust you, make a bold move...

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Help Wanted: Leadership and Advice

by Kristin Moyer  |  October 13, 2008

Last week was the worst ever for the history of Dow Jones Industrial Average, with a 22% drop over a period of eight trading days. Markets around the world are...

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Staff Up Your Touch-Points

by Kristin Moyer  |  October 10, 2008

Rick DeLotto here.  David Furlonger has noted that bank runs can be started by the most trivial events, including a long bus-queue outside of your branch.  Stessa Cohen has noted...

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Get those Smiley Faces off Your Online Banking Website

by Kristin Moyer  |  October 10, 2008

Stessa Cohen here. This morning, my daughter's care giver at the daycare center asked me what she should do with her money. Now, I'm a technology analyst, not a financial...

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