Gartner Blog Network

Tag: 'customer' Blog Posts

from the Gartner Blog Network

Five Proof Points that "Social" is More than Digital Marketing

by Jenny Sussin  |  March 20, 2015

As the "digital" bubble gets bigger and the "social" bubble is staining many a floor in the enterprise world, I find many clients have a hard time understanding the difference...

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You're Not Alone: The Rule of Three Helps Build Out Your Social Network

by Jenny Sussin  |  January 28, 2014

There are so many things about social media engagement that are deemed to simple to write about anymore. Well ladies and gentlemen, let's get tacky! [caption id="" align="alignnone" width="298"] Tacky,...

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A Christmas Tale of Social Media App Acquisition

by Jenny Sussin  |  December 18, 2013

Almost 18 months back, I wrote a blog post on the pac-manning of the social application market. The big vendors were gobbling up the small vendors and trying to outsmart...

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The Twitter DM Change and Its Impact on Social Customer Engagement

by Jenny Sussin  |  October 18, 2013

There have been a lot of news articles and a lot of blog posts about Twitter's change to it's direct messaging rules - gist is, you can set your Twitter...

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Social Business Plays Katniss Everdeen in the Enterprise Hunger Games

by Jenny Sussin  |  October 10, 2013

There's nothing I love more than a good pop culture reference and it's time we take our tweets and turn them into bows and arrows. (If you're unfamiliar with The...

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For the Interns: If You Give an Intern Control of Your Facebook Page...

by Jenny Sussin  |  May 16, 2013

Let's press play and turn on the speakers for this one because it's nearly summer time and while our interns come to join us, we should listen to some relaxing...

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Video: Gartner's Customer 360 - A Final Recap

by Jenny Sussin  |  May 3, 2013 ...

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Video: Day 1 Recap and Day 2 Preview from Gartner's Customer 360 Event

by Jenny Sussin  |  May 2, 2013 ...

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Video: Getting Ready for Gartner's Customer 360 Event

by Jenny Sussin  |  May 1, 2013

Some of what you can expect from this week's Customer 360 event courtesy of yours truly and Don Scheibenreif (did I spell that right?) #gartnercrm...

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Not Everyone Deserves a Trophy

by Jenny Sussin  |  April 3, 2013

First, I know I haven't been blogging as much as I "should." I'm not the first person to have trouble finding time to blog. I am not the best at...

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