Gartner Blog Network

Tag: 'business-process' Blog Posts

from the Gartner Blog Network

Process Digitalization: Just More Automation?

by Bruce Robertson  |  July 28, 2015

No, it's worth distinguishing new capabilities that go beyond just getting the work of of paper (or in manufacturing, out of human hands). If you don't change the work really,...

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Enterprise Games: using game mechanics to build a better business -- A Book Review

by Mark Mcdonald  |  November 28, 2012

Enterprise Games picks up where Jane McGonigal’s book (Reality is Broken) left off – how gaming ideas and practices can apply to business.  This book is a hidden treasure that...

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Are You Flying the Airplane, or Running the Airline?

by Ramon Krikken  |  May 3, 2012

We're always trying to get closer to developing more useful security metrics, and examining analogies provides a way to relate these measurements and metrics to things we already know (and...

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Card Processor Breaches - Can You Really Fix a Broken Business Process?

by Ramon Krikken  |  March 30, 2012

Although we have little information available at the moment about the latest credit card processor breach (source: Krebs on Security), it is a good opportunity to continue the conversation on...

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Find your human middleware

by Mark Mcdonald  |  March 2, 2012

Where is your human middleware?  Every organization has it, but few people see it for what it is – a sign of distortion.  I first heard the term ‘human middleware’...

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Let's Get RADICAL - Stop Paving the Cow Path

by Elise Olding  |  September 27, 2011

Think about your last BPM implementation – was it merely paving the cow path, or did it include a radical redesign from how things are done today? I talk with...

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Start improving performance by naming your mid office processes.

by Mark Mcdonald  |  June 12, 2011

Conventional wisdom thinks of a business as consisting of a front office, which markets, sells and serves customers and a back office that fulfills demand and handles operations.  I wrote...

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Communication and Foot Reflexology

by Elise Olding  |  February 24, 2011

Last week I treated myself a mini-spa treatment courtesy of Groupon. It was for a 75 minute session of foot reflexology and massage. I’d never been to the spa before,...

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Business Processes and Value

by Elise Olding  |  February 15, 2011

Do the value of processes depreciate over time? It seems everything else does. That bright shiny car, even though it still is dependable as ever, isn’t worth what it once...

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How does IT raise enterprise productivity?

by Mark Mcdonald  |  March 12, 2010

Productivity drives growth in the economy and in your market value.  The shift from a focus on cost cutting to raising productivity is among the three transitions CIOs reported in...

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