Gartner Blog Network

Tag: 'bi' Blog Posts

from the Gartner Blog Network

Cool Vendors in Retail 2015

by Robert Hetu  |  April 8, 2015

These Cool Vendors focus on maintaining and growing revenue from customers through a better understanding of how they want to shop across channels and brands. Technologies in this research help...

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Why Behavior Matters

by Robert Hetu  |  March 19, 2015

I had a very engaging call today with a large retailer; we spoke at length about how to understand the customer and to use this understanding to create change. Change...

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Understand Customer Behavior to Win at Retail

by Robert Hetu  |  January 27, 2015

Providing every existing or potential customer with one view of the retailer, where the customer sees no observable difference between experiences across the retailer's channels, is pivotal for success within...

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Gartner Shares Findings from North Pole Inc. Big Data Assessment

by Doug Laney  |  December 16, 2014

Going into the 2014 holiday season, North Pole Inc. (ticker: XMAS), the leading global distributor of presents to good girls and boys, called upon Gartner to assess and advise on its...

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Data Visualization: the Medium is the Message

by Tad Travis  |  December 15, 2014

While evaluating a vendor's new data visualization / big data analysis product last week, I reflected upon the process implications of these tools.  Going beyond the obvious impact to the data/information/analysis/insight/action paradigm...

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Are you optimizing or just rationalizing assortments?

by Robert Hetu  |  October 30, 2014

Shifting consumer trends, driven by digital technology adoption, are creating new business models that are negatively impacting sales results and customer retention for multichannel retailers. This complex multichannel retail environment...

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New Research on Personalization Highlights the Challenges

by Robert Hetu  |  September 24, 2014

Gartner retail research findings indicate less than 10% of Tier 1 retailers believe they are highly effective at personalization and nearly one-third report having limited or no capability to support...

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Retailing in the Digital Era Featured at Gartner Symposium

by Robert Hetu  |  September 16, 2014

Gartner’s 2014 Symposium season will include a robust retail track that supports the larger theme of the internet of things and digital business. Here are the details of the sessions offered:...

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Reverse Showrooming is Just Retailing

by Robert Hetu  |  June 5, 2014

In a continuing trend of renaming things that already exist so they can be called new, there has been a lot of hype around something called “reverse showrooming”. This ground-breaking...

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Do you RAMA?

by Robert Hetu  |  May 27, 2014

I am deep into the final phases of a Gartner MQ (Magic Quadrant) on Retail Assortment Management Applications. Yes it’s another acronym but RAMA is much easier to type so...

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