Gartner Blog Network

Tag: 'add-new-tag' Blog Posts

from the Gartner Blog Network

How the App-Web Disconnect Affects Digital Marketing Experiences

by Andrew Frank  |  March 4, 2013

Reviewing email on my iPad, I get a message from LinkedIn reminding me that I have important invitations waiting. I’ve been remiss! Fortunately, LinkedIn totally gets convenience: there’s an “Accept”...

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Is Unmanned Process Management a Pipe Dream?

by Jim Sinur  |  November 13, 2012

We have seen how the military is using unmanned drones to seek out targets and goals successfully. Why can’t processes get to the point where they seek goals and targets...

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Tweet this! Defining the Social CRM Vendor Market.

by Michael Maoz  |  October 15, 2010

New on this morning is The Concise Social CRM Vendor Guide (if you are a client, you can download it: ) For me one of the best outcomes was...

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To Twitter or to Tweet?: When Will We Seem as Quaint as They All Do?

by Daryl Plummer  |  September 1, 2009

Have you noticed the outmoded forms of speech that just litter our modern world? Do you remember your grandparents talking about when their grandparents first got one of those new...

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Lending Needs to Become More Buyer-Centric

by Kristin Moyer  |  August 28, 2009

I've seen the financial crisis make it tempting for banks to focus internally in order to reduce costs, deal with post-merger integration and other matters related to the financial crisis....

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Is Cloud a Real Game Changer?

by Jim Sinur  |  August 10, 2009

Peter Fingar seems to think so as exhibited by the YouTube link below. Keep in mind that Peter has written a book on the subject and you will get a...

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Pay careful attention to the proposals, but hold on to your wallet.

by Kristin Moyer  |  June 23, 2009

On 17 June 2009, in a report titled "A New Foundation: Rebuilding Financial Supervision and Regulation," U.S. President Barack Obama called for "a sweeping overhaul of the financial regulatory system."...

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I'm Not Banking on Random Acts of Kindness

by Kristin Moyer  |  June 18, 2009

David Furlonger and Alistair Newton here – today we came across a new customer service offering that caught our attention and caused us to consider why it is always non-financial...

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Discover Card Yet to "Discover" CRM

by Robert Desisto  |  June 3, 2009

I am new to the Gartner Blogsphere. I will be using this space to share real world situations. No theory, just plain real world circumstances.  My first post is my...

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Email is dead, taken out by Twitter, chat and communities.

by Michael Maoz  |  May 10, 2009

I have been analyzing the data from my recent Customer Service Magic Quadrant that was published in March. There are about 375 references in the database, and they include businesses/organizations/...

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