Gartner Blog Network

Category: 'web-and-crm' Blog Posts

from the Gartner Blog Network

The quest for a new helmet and website capabilities.

by Gene Alvarez  |  February 19, 2014

My son took up skiing this year, which is great, but now I needed a new helmet since he was now using mine. We'll my helmet is a XXL which...

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Digitalization of Commerce and Customer Experience the road to 2020

by Gene Alvarez  |  January 28, 2014

Well because of my addiction to the ease to tweeting it have been a while since I have blogged. However, my new years resolution was to get back out there...

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News on The Customer 360 Summit, Early Bird Discount Deadline is Coming Near

by Gene Alvarez  |  February 2, 2011

  The time is running out fast on our early bird discount which expires on 2/4/2011 and I wanted to let you know that we have put together an agenda for a premier...

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E-Commerce Rational Exuberance

by Gene Alvarez  |  January 17, 2011

2010 was one of the busiest years for e-commerce since the dotcom boom with many organizations upgrading or launching new e-commerce sites. These organizations were driven by the economy and by moves made...

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People Are the “Killer App” of Social Software

by Gene Alvarez  |  July 21, 2010

After reading “Facebook, MySpace Get Failing Grade on Customer Satisfaction” in PC Magazine,2817,2366730,00.asp I started to think about what is it that I like or dislike about my favorite...

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Should you help customers with using your website?

by Gene Alvarez  |  January 29, 2010

One of the things I have noticed over the years is that websites continually change their UI without much notice. This common place practice follows what many software firms have...

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What is Amazon?

by Gene Alvarez  |  May 12, 2009

In a discussion on social software and online selling, Amazon is one of the most often used examples. However, in the examples used in these discussions Amazon's perceived image is...

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