Gartner Blog Network

Category: 'vendor-contracts' Blog Posts

from the Gartner Blog Network

New Research: Focus on These Key Contract Components When Negotiating a Data Integration Tool Purchase

by Andrew White  |  May 25, 2016

My colleague, Ehtisham Zaidi, just published this note: Focus on These Key Contract Components When Negotiating a Data Integration Tool Purchase. Data and analytics leaders increasingly face significant costs as...

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What to do when what you call ethics, they call weakness.

by Michael Maoz  |  December 14, 2015

One of the beautiful implications of the multiple walls of privacy and non-disclosure that all of our clients have with analysts is that the analyst is in the unique position...

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The Customer Engagement Center Magic Quadrant, 2015

by Michael Maoz  |  April 27, 2015

The Customer Engagement Center is another way of saying a Customer Service and Support software suite. We had called it the CRM Customer Service Contact Center MQ for nearly 15...

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Optimizing Budget and Contract Terms for Salesforce.com

by Robert Desisto  |  January 7, 2015

Gartner has recently published two important research best practice frameworks that will help procurement professionals, and IT supporting sales and service professionals negotiate salesforce.com contracts, and select the most cost...

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#RSAC Buzz -- Regulators Raising the Bar on Vendor Risk Management

by French Caldwell  |  February 27, 2014

  [caption id="attachment_816" align="alignnone" width="572"] Vendor Risk Management Is Flashing Hot[/caption] I went to the RSA conference once  -- it was really busy and hearing from my buddies at the...

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The CIO's Cloud Mania for CRM: And they swam and they swam right over the dam.

by Michael Maoz  |  August 12, 2013

Let's face it: the five year cost of CRM software in a SaaS model has eclipsed on premise software costs for most organizations. We should re-state this: most businesses will...

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Navigating the Digital Marketing Metropolis, Part 2

by Andrew Frank  |  June 19, 2013

In the annals of data visualization, Harry Beck holds a special place as the innovator credited with coming up with the first modern transit map, the iconic London Underground Tube...

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Jim Sinur is Switching Channels

by Jim Sinur  |  April 22, 2013

It’s been a great run, here at Gartner, but all good things must end. I am retiring as of May 1st, 2013, but I am hoping you follow me to...

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For My Readers that Celebrate Easter

by Jim Sinur  |  March 28, 2013

Spring is a special time that reminds us of life springing up out of the ground. (This time of year in the northern hemisphere and 6 moths later in the...

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London BPM Conference Off to a Great Start

by Jim Sinur  |  March 13, 2013

Again there is a buzz amongst the delegates at the London BPM conference. The theme was aspire, challenge and transform for breakthrough performance  well introduced by John Dixon. John enumerated...

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