Gartner Blog Network

Category: 'vendor-contracts' Blog Posts

from the Gartner Blog Network

New Research: Focus on These Key Contract Components When Negotiating a Data Integration Tool Purchase

by Andrew White  |  May 25, 2016

My colleague, Ehtisham Zaidi, just published this note: Focus on These Key Contract Components When Negotiating a Data Integration Tool Purchase. Data and analytics leaders increasingly face significant costs as...

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What to do when what you call ethics, they call weakness.

by Michael Maoz  |  December 14, 2015

One of the beautiful implications of the multiple walls of privacy and non-disclosure that all of our clients have with analysts is that the analyst is in the unique position...

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The Customer Engagement Center Magic Quadrant, 2015

by Michael Maoz  |  April 27, 2015

The Customer Engagement Center is another way of saying a Customer Service and Support software suite. We had called it the CRM Customer Service Contact Center MQ for nearly 15...

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Optimizing Budget and Contract Terms for Salesforce.com

by Robert Desisto  |  January 7, 2015

Gartner has recently published two important research best practice frameworks that will help procurement professionals, and IT supporting sales and service professionals negotiate salesforce.com contracts, and select the most cost...

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#RSAC Buzz -- Regulators Raising the Bar on Vendor Risk Management

by French Caldwell  |  February 27, 2014

  [caption id="attachment_816" align="alignnone" width="572"] Vendor Risk Management Is Flashing Hot[/caption] I went to the RSA conference onceĀ  -- it was really busy and hearing from my buddies at the...

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The CIO's Cloud Mania for CRM: And they swam and they swam right over the dam.

by Michael Maoz  |  August 12, 2013

Let's face it: the five year cost of CRM software in a SaaS model has eclipsed on premise software costs for most organizations. We should re-state this: most businesses will...

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Navigating the Digital Marketing Metropolis, Part 2

by Andrew Frank  |  June 19, 2013

In the annals of data visualization, Harry Beck holds a special place as the innovator credited with coming up with the first modern transit map, the iconic London Underground Tube...

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Global CRM Buyers Begin to See the Limits of Cloud Hype

by Michael Maoz  |  February 22, 2013

CRM SaaS business applications began with a wimper back in 1999 reminiscent of a litter of hungry puppies. Over 90 percent of the vendor products, and often the vendor them...

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The atrophy of CRM applications in complex customer service environments.

by Michael Maoz  |  January 17, 2013

Whenever I am in a large European Call Center, or Contact Center, peering at the screens that the poor denizens or these neglected warrens face every day, I expect to...

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The Software Audit Casa Nostra

by Jack Santos  |  November 27, 2012

This morning's WSJ CIO journal had a piece on software audits by Microsoft and Oracle. That brought back painful memories of a particularly arduous period in my CIO career. It...

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