Gartner Blog Network

Category: 'unified-communications' Blog Posts

from the Gartner Blog Network

The Sorry State of UC Interoperability

by Ken Agress  |  March 27, 2012

Yesterday morning, Enterprise Connect kicked off and I’m lucky enough to have made the trip.  While my schedule at these events often makes it difficult for me to attend many...

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UC and Business Value–The Presentation May Define the Metric

by Ken Agress  |  March 1, 2012

I’ve yet to encounter an IT project that didn’t have to justify its budget against business needs in some way. Whether you’re deploying infrastructure, applications, or evaluating services, the funds...

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Why UC Should Include a “Unification Service”

by Ken Agress  |  October 10, 2011

My very first blog post asked “What’s it Mean to be ‘Unified’ in the First Place?” While this isn’t a particularly surprising question, it is interesting that in the past...

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Overcoming Skepticism for the Social Contact Center

by Ken Agress  |  September 22, 2011

In my last post, I managed to accomplish two things.  First, I demonstrated that when you don’t read back blog posts carefully you can use the same words and phrases...

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Skepticism, Social Media, and the Contact Center

by Ken Agress  |  September 15, 2011

I sometimes refer to myself as a Luddite because I can take a fairly conservative approach to things technological.  Not because I’m opposed to the advance of technology as the...

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What’s it Mean to be “Unified” in the First Place?

by Ken Agress  |  August 25, 2011

I have to admit: preparing this first blog post has proven to be one of the more interesting challenges I think I’ve faced since joining the ranks of the industry...

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Catalyst Conference Report: SaaS and Optimization

by Bill Pray  |  August 4, 2011

Catalyst Conference in San Diego last week hit high water marks for attendance and participation. I kept busy: 2 workshops, 2 presentations, 3 panels, a roundtable and the MC for...

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Lotusphere 2011

by Bill Pray  |  February 4, 2011

IBM’s theme for Lotusphere 2011 was “Get Social. Do Business.” A few of my observations: The audience had a very international flavor – more so than in years past, it...

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Marrying E-mail, IM, and Web Conferencing

by Bill Pray  |  September 17, 2010

When evaluating or discussing unified communications (UC), one of the first marriages of communications and collaboration technology that resonates with IT and users alike is that of e-mail, instant messaging...

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Unified Communications – The Pitch, The Promise, The Practicality

by Bill Pray  |  August 26, 2010

Welcome to the three Ps of unified communications technologies: The Pitch “consistent unified user interface and user experience across multiple devices and media types” “to simplify and integrate all forms...

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