Gartner Blog Network

Category: 'uncategorized' Blog Posts

from the Gartner Blog Network

For A Better Customer Experience Evoke Emotion Rather Than Manufacture It

by Augie Ray  |  May 26, 2016

There is a trend in customer experience circles to focus on emotion. To be sure, emotion is essential to a brand's customer experience, but focusing on emotion is a little like...

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Getting Your Strategy Ready For Fintech

by Rajesh Kandaswamy  |  May 25, 2016

7 out of 10 CIOs in banking and securities tell us that digital entrants (Fintech) from outside their industry are a greater threat than their usual competition. Fintech threatens vendors who...

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What Rules @ MIT: MVP, BlockChain

by Jack Santos  |  May 20, 2016

Just returned from my annual visit to the technology altar:                   The MIT Sloan CIO Symposium. Intriguing to be brought up to speed...

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Fraud hits U.S. real time payments; SWIFT heists repeated?

by Avivah Litan  |  May 19, 2016

In a little noticed event, U.S. Banks started originating real time ACH payments as part of a widespread U.S. move to real time banking payments that should be largely in...

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From Nano to Massive to Bio: Gartner’s Cool Vendors in 3D Printing 2016

by Pete Basiliere  |  May 12, 2016

Entrepreneurial startups are pushing 3D printing’s boundaries. Check out these examples of the next generation of 3D print technology innovation in technology that benefits consumers and enterprises. The seven 3D...

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What’s Cool in Marketing Technology in 2016?

by Kirsten Newbold  |  May 11, 2016

One of the most fun aspects of being an analyst is the opportunity to look to the future and peer around corners in an effort to bring clients ideas about...

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Myths About Fintech - Part 3

by Rajesh Kandaswamy  |  May 11, 2016

Lending Club has been in the news lately due to actions of some of the executives bringing more unwanted attention to the fledgling marketing lending industry. This episode does dispel...

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CX, EX and NPS ... Oh My!

by Bruce Robertson  |  May 9, 2016

  The press picked up some themes I discussed in a recent presentation for a Wisconsin USA based CIO community group conference called CIO Fusion.  They picked out interesting quotes for sure....

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My Multichannel Campaign Management MQ Hat Trick: Learnings from My Third One on the Books

by Julie Hopkins  |  May 6, 2016

A little over two weeks ago, our team published the Multichannel Campaign Management Magic Quadrant, turning our eyes once again to the providers of technology designed to coordinate and orchestrate...

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