Gartner Blog Network

Category: 'uncategorized' Blog Posts

from the Gartner Blog Network

WhatsApp Removes Wall to Businesses - Businesses Pop Champagne

by Jenny Sussin  |  August 30, 2016

Over the last week or so, there have been a lot of news articles flying around about WhatsApp being open for businesses and businesses are losing their collective minds with...

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Six Reasons Customer Journey Mapping Fails (And What To Do About It)

by Augie Ray  |  August 29, 2016

Customer journey maps are a strong tool for marketers seeking to improve their brands' customer experience. Unfortunately, many marketers report that their customer journey mapping initiatives fail to drive the...

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Voice of Customer (VoC) Platforms Become Customer Experience Platforms

by Augie Ray  |  August 25, 2016

Ten years ago, "voice of customer" (VoC) platforms were thought of as systems that sent surveys to collect feedback about customer satisfaction so that the data could be exported and...

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Beyond the Cube: Stratasys’ Infinite-Build Envelope and Robotic Composite 3D Printer

by Pete Basiliere  |  August 25, 2016

With its new technology Stratasys is about to turn 3D printing on its head . . . almost . . . Historically, 3D printers have been constrained in many ways: material...

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New Research: Hype Cycle for Life Sciences, 2016

by Stephen Davies  |  August 24, 2016

The Cambridge Dictionary defines "hype" as "information that makes something seem very important or exciting" and "to make something seem more exciting or important than it is". Technology certainly falls...

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My First Network...

by Andrew Lerner  |  August 23, 2016

At a recent Gartner event, several colleagues were discussing the first networks we worked on. Coincidentally, well-known network blogger Ivan Pepelnjak blogged about the first computer network he worked on....

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Build Digital Expertise without Creating a Digital Silo

by Kirsten Newbold  |  August 19, 2016

In many marketing organizations today there is a distinct divide between the digital ‘haves’ and ‘have nots’. A few months ago I wrote about a debate that we Gartner marketing...

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Prevention vs Detect & Response or Of Fools and Novelty

by Oliver Rochford  |  August 18, 2016

There is a saying that there are two types of fool when it comes to new things. There is one type of fool that believes that everything old is best,...

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It’s Time for Enterprise Applications Leaders to Learn How to Use Product Management to Drive Digital Success

by Mike Gilpin  |  August 17, 2016

Have you been wondering how you might use product managers to help your agile delivery teams stay focused on the most important work? You’re in luck! Today Gartner published our...

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Gartner Symposium "Mastering Leadership" track: CIOs must reframe their mindsets to meet digital-era reality

by Bruce Robertson  |  August 17, 2016

I have had the distinct pleasure to work with my Gartner colleagues this year to be chosen to be a track chair for Gartner Symposium in Orlando (October 16-20, 2016)....

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