Gartner Blog Network

Category: 'twitter' Blog Posts

from the Gartner Blog Network

Your customers are out of their minds.

by Michael Maoz  |  June 5, 2015

Scientific papers about the shrinking of the size of the human brain are as common at the moment as news on FIFA's role in squashing an inquiry into Thierry Henry's famous...

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Could your customer strategy make you as engaging as Cristiano Ronaldo?

by Michael Maoz  |  June 13, 2014

The digital marketing age that we are in poses more than a small challenge to the enterprise in that we want to be more engaging with fewer - far, far...

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What every CIO could learn from Tufts University about understanding the customer experience.

by Michael Maoz  |  March 19, 2014

Tufts University, with a campus on the outskirts of Boston filled with bright, eclectic students, has introduced an amazing program that every CEO should consider for their CIOs hoping to understand the...

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Hey, Marketing leader, isn't it time to share your social media strategy?

by Michael Maoz  |  February 27, 2014

We just published our 2014 Social for CRM Vendor Guide (if you are a Gartner client you can view it at  http://gtnr.it/1ft8B8o ), and among the interesting insights is our survey that shows...

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Customer Strategies engineered to solve yesterday's challenges, or, "Why does the cable company hate us?"

by Michael Maoz  |  February 11, 2014

One of the most prescient lines I have ever heard came from a Financial Services firm's head of customer experience. It is a line I have repeated numerous times over...

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Care for the customer or employee experience hovers between neglect and disdain.

by Michael Maoz  |  January 23, 2014

Close your eyes and think about the Apps you enjoy the most. Now open your eyes and write them down. They are going to be Pinterest and Twitter and Dropbox...

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Why the CIO's dream of a CRM Application Suite is just that.

by Michael Maoz  |  January 10, 2014

It is hard to comprehend, but tomorrow it will be just ten years exactly since Mark Zukerberg registered his domain, THEFACEBOOK.COM. There was just about nothing of a social network...

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Touching the Cloud / SaaS Third Rail: complex customer service.

by Michael Maoz  |  November 25, 2013

The beauty of the new-age publishing process is that every word, thought and recommendation that we write for our clients on Gartner.com can be anonomously rated. Generally you hope for better...

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Dreamforce 2013, the Digital Industrial Industry's Woodstock

by Michael Maoz  |  November 19, 2013

A few weeks ago, out in San Francisco, I attended a technology conference that had the zip and appeal of the Skoda Garda that my brother drove back in High...

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Waze to Google: May it go better than many social media endeavors.

by Michael Maoz  |  June 12, 2013

For a year or so already, just about no driver in Israel's metropolitan areas was ever out of finger reach of Waze. Slowly, waves of Waze users have crept into...

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