Gartner Blog Network

Category: 'strategic-planning' Blog Posts

from the Gartner Blog Network

Empathy, the CIO's Horsefeathers.

by Michael Maoz  |  June 29, 2017

Go Google Empathy and the CIO and the results returned are miniscule compared to a search for "Power and the CIO," "Success and the CIO" or "Leadership," or "Technology and the CIO."...

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On CRM initiatives, the CIO in 2017 is the Supportive Gatekeeper.

by Michael Maoz  |  June 22, 2017

On a call the other day with a very innovative financial services company somewhere across a sea, the wonderful Global Head of Digital Channels described their CIO as a supportive gatekeeper. What...

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2017 Magic Quadrant for the CRM Customer Engagement Center released.

by Michael Maoz  |  May 8, 2017

After four months of research, surveys both online and on the phone, product demonstrations from 32 software providers, and too many hours in Excel, the 2017 Magic Quadrant for the...

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New Research: Update Strategic Road Map for Enterprise Information Management

by Andrew White  |  March 29, 2017

I finally got round to updating our Strategic Road Map for Enterprise Information Management. Enterprise information management is a business-led program to structure all data and analytics initiatives to drive...

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AI without Empathy Leaves the Enterprise with Artificial Indifference

by Michael Maoz  |  December 21, 2016

AI has been the answer to all things for as long as any of us have been IT professionals. As a tech newbie in Boston finishing a Grad program, it...

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New civil infrastructure will be digital to the core

by Mark Raskino  |  December 1, 2016

Following this year's Brexit vote and the Donald Trump election there is a distinct policy shift in British and American politics and economics. The idea of pursuing fiscal stimulus by investing...

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A lack of empathy eventually undercuts all CIO projects on ML, AI, IoT.

by Michael Maoz  |  September 14, 2016

As summer ends in the northern hemisphere, it brings another summer where any popular survey at the shore or chatter with the biking peleton reveal the same reality: there is...

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Managed IoT Services Will Accelerate IoT Adoption

by Eric Goodness  |  September 13, 2016

The number of inquiries for managed IoT services is increasing at Gartner. In fact, I've received a few inquiries where user organizations want 3rd party service providers to Plan-Build-Operate and...

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Trapped inside the Magic Quadrant Dot Matrix

by Michael Maoz  |  August 10, 2016

For the past many years Field Service Management has been an area of expertise that has been very rewarding to me and a small team. Our practice at Gartner has...

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On Call Centers and Dodo Eggs

by Michael Maoz  |  June 22, 2016

Even though there were no Dodo birds on Mauritius or any other part of the planet from the 1800s onward, the mild epithet that one was a dodo bird continued...

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