Gartner Blog Network

Category: 'strategic-planning' Blog Posts

from the Gartner Blog Network

A lack of empathy eventually undercuts all CIO projects on ML, AI, IoT.

by Michael Maoz  |  September 14, 2016

As summer ends in the northern hemisphere, it brings another summer where any popular survey at the shore or chatter with the biking peleton reveal the same reality: there is...

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Managed IoT Services Will Accelerate IoT Adoption

by Eric Goodness  |  September 13, 2016

The number of inquiries for managed IoT services is increasing at Gartner. In fact, I've received a few inquiries where user organizations want 3rd party service providers to Plan-Build-Operate and...

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Trapped inside the Magic Quadrant Dot Matrix

by Michael Maoz  |  August 10, 2016

For the past many years Field Service Management has been an area of expertise that has been very rewarding to me and a small team. Our practice at Gartner has...

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On Call Centers and Dodo Eggs

by Michael Maoz  |  June 22, 2016

Even though there were no Dodo birds on Mauritius or any other part of the planet from the 1800s onward, the mild epithet that one was a dodo bird continued...

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Help the CIO adjust for inattentional blindness

by Michael Maoz  |  June 20, 2016

Perhaps we all found Chabris and Simons' Invisible Gorilla studies amusing: how can 50% of viewers fail to see a gorilla traipsing across a crowded scene? If you are in...

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A Magic Quadrant Parabasis

by Michael Maoz  |  May 4, 2016

The Magic Quadrant for the CRM Customer Engagement Center published this morning ( http://www.gartner.com/document/3306017 - for clients), and though I risk running afoul of the rules in Robert Hartwell Fiske's Dictionary of...

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The Intersection of "Tics" - Politics and Analytics

by Jack Santos  |  April 27, 2016

Interesting comments by former Senate Majority leader George Mitchell (who I will be at a dinner event with Friday night). Towards the end he states that the current U.S. political polarization is due...

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The Secret to Digital Success? Break the Law, but Don't Get Caught...

by Jack Santos  |  April 18, 2016

We've had some discussions about the future of organizations in a digital world, and then reflected on key success points: Uber, Google/YouTube, others.  One of the lessons learned, as voiced...

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Isn’t it about time that the CIO set out on a customer journey?

by Michael Maoz  |  April 6, 2016

CIOs are often described as business leaders. That is true in the same way a parent might say they are the father of their country. Yes, they are a father,...

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Woulda, Coulda, Shoulda: GE and Apple

by Jack Santos  |  April 5, 2016

I love it when an alternative universe story gets published - like in a recent NY Post article about how GE considered buying Apple .  Not surprising.  The story flashed me...

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