Gartner Blog Network

Category: 'strategic-planning' Blog Posts

from the Gartner Blog Network

On Call Centers and Dodo Eggs

by Michael Maoz  |  June 22, 2016

Even though there were no Dodo birds on Mauritius or any other part of the planet from the 1800s onward, the mild epithet that one was a dodo bird continued...

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Help the CIO adjust for inattentional blindness

by Michael Maoz  |  June 20, 2016

Perhaps we all found Chabris and Simons' Invisible Gorilla studies amusing: how can 50% of viewers fail to see a gorilla traipsing across a crowded scene? If you are in...

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A Magic Quadrant Parabasis

by Michael Maoz  |  May 4, 2016

The Magic Quadrant for the CRM Customer Engagement Center published this morning ( http://www.gartner.com/document/3306017 - for clients), and though I risk running afoul of the rules in Robert Hartwell Fiske's Dictionary of...

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The Intersection of "Tics" - Politics and Analytics

by Jack Santos  |  April 27, 2016

Interesting comments by former Senate Majority leader George Mitchell (who I will be at a dinner event with Friday night). Towards the end he states that the current U.S. political polarization is due...

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The Secret to Digital Success? Break the Law, but Don't Get Caught...

by Jack Santos  |  April 18, 2016

We've had some discussions about the future of organizations in a digital world, and then reflected on key success points: Uber, Google/YouTube, others.  One of the lessons learned, as voiced...

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Isn’t it about time that the CIO set out on a customer journey?

by Michael Maoz  |  April 6, 2016

CIOs are often described as business leaders. That is true in the same way a parent might say they are the father of their country. Yes, they are a father,...

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Woulda, Coulda, Shoulda: GE and Apple

by Jack Santos  |  April 5, 2016

I love it when an alternative universe story gets published - like in a recent NY Post article about how GE considered buying Apple .  Not surprising.  The story flashed me...

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Finally, True Born-on-the-Cloud Application Platforms

by Yefim Natis  |  March 13, 2016

Current cloud application platforms for enterprise software are like "radio on TV". Like early TV programs that showed a (radio) announcer reading news off a page, the current aPaaS take...

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Ting the butcher, P’ien the carpenter, and you, the CIO.

by Michael Maoz  |  March 11, 2016

Just after two weeks visiting over 32 Gartner clients across Asia, one can be forgiven for coming back to this outpost in the West and carrying with me the Daoist...

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Who is teaching the CIO about empathy in process design?

by Michael Maoz  |  March 8, 2016

In a few hours from now I will publish new research on empathy in the design of customer processes. The piece explores empathy for the employee and empathy for the...

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