Gartner Blog Network

Category: 'strategic-planning' Blog Posts

from the Gartner Blog Network

Complex CRM Cloud deployments Have that familiar feeling of complexity

by Michael Maoz  |  January 25, 2016

This morning I was going over a fairly complex Business-to-Consumer customer support implementation of one of the many Cloud CRM providers. About five minutes into the review a catchy tune...

Read more »

Rethinking the Way of "Information Technology"

by Jack Santos  |  January 19, 2016

News from the Walmart front.  In this Walmart vs. Target vs. Amazon world, it's clear that Walmart has gotten the memo, err, email.  Digital Business is in, bigtime.  Information Technology...

Read more »

You know they love you when they say you've got moves like Jagger. Until then....

by Michael Maoz  |  January 14, 2016

What if you took a survey of 10,000 consumers in your country and asked them about the products / brands that matter the most to them in their lives. And...

Read more »

You can't get there from here, or, Why CRM efforts fail for most companies.

by Michael Maoz  |  January 11, 2016

It's 3:00 AM in Manila City, and you are walking through neighborhoods with names like Bel Air and San Antonio and San Lorenzo. Manila Bay and the Pasig River are...

Read more »

What to do when what you call ethics, they call weakness.

by Michael Maoz  |  December 14, 2015

One of the beautiful implications of the multiple walls of privacy and non-disclosure that all of our clients have with analysts is that the analyst is in the unique position...

Read more »

What Napoleon at Austerlitz can teach the CIO about the Customer and CRM.

by Michael Maoz  |  November 24, 2015

Hannibal had Cannae, Napoleon had Austerlitz, and the Customer has you business. Not the CIO, not the heads of Marketing, Digital Commerce, and not your shareholders. Next Wednesday, 2 December...

Read more »

Three forces taking Digital to the Core - Force 1 : The Resolution Revolution

by Mark Raskino  |  November 20, 2015

https://soundcloud.com/markraskino/three-forces-taking-digital-to-the-core-force-1-the-resolution-revolution Listen above or read below, the same text.   In Digital to the Core, Graham and I describe three technology enabled macro trends that are so powerful, they act as...

Read more »

The Rise of Global Supply Chains and the Impact on them of Exchange Rate

by Andrew White  |  November 19, 2015

There was a really interesting narrative in the recently published IMF World Economic Outlook.  I copy it here in full: "During the past several decades, international trade has been increasingly...

Read more »

Reasons to be Thankful

by Michael Maoz  |  November 16, 2015

Dozens of cultures and countries have a Thanksgiving holiday, not just the country that I am in, the US. Japan has a rice festival of Thanksgiving, India and Java and...

Read more »

Things I learned at SIM Boston

by Jack Santos  |  November 13, 2015

Congrats to the Society for Information Management (SIM) Boston chapter on a great day-long local event yesterday.  For those of you that follow my blog, you know that my relationship with SIM...

Read more »