Gartner Blog Network

Category: 'salesforce-automation' Blog Posts

from the Gartner Blog Network

Gartner 2016 CRM Sales Predicts

by Robert Desisto  |  December 1, 2015

Our 2016 CRM Sales Predicts looks at four main themes: mobile productivity, big data and analytics, partner experience, and smart machines. The focus of our mobile productivity predict is to...

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Optimizing Budget and Contract Terms for

by Robert Desisto  |  January 7, 2015

Gartner has recently published two important research best practice frameworks that will help procurement professionals, and IT supporting sales and service professionals negotiate contracts, and select the most cost...

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Gartner Releases 2015 CRM Sales Predicts

by Robert Desisto  |  December 9, 2014

Gartner just released its CRM Sales predictions for 2015.  The predicts report provides insight into how IT leaders can boost the adoption of sales force automation through mobility and gain a...

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Survey Shows High Importance of Mobility for Sales Organizations

by Robert Desisto  |  September 29, 2014

At a July 2014 Webinar on Mobile Selling attended by more than 80 IT and sales force automation (SFA) application managers, Gartner asked several questions about the use of smartphones...

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2014 Gartner CRM Sales Magic Quadrant Published

by Robert Desisto  |  July 18, 2014

The 2014 Gartner CRM Sales Magic Quadrant is now pubished.  Sales application managers will find that improvements in the viability of SAP and Oracle cloud offerings underscore the evolution of...

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Microsoft Dynamics CRM 2013 Offers Improved Usability, Some Mobility

by Robert Desisto  |  March 4, 2014

Microsoft released its latest core CRM offering, Microsoft Dynamics CRM 2013, in September 2013. After discussions with customers who have now had a few months to absorb the release  the most impactful...

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When, and When Not, to Pay the Premium

by Robert Desisto  |  February 21, 2014

One of the top questions Gartner receives from clients evaluating is, why are services so expensive versus the competition? With the recent introduction of's Performance Edition (see...

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Will Enterprises Buy into's New Performance Edition?

by Robert Desisto  |  September 17, 2013

On 12 August 2013, announced its first major pricing and packaging overhaul in eight years by eliminating Unlimited Edition from its portfolio and launching the new Performance Edition to...

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Oracle and Partnership More Hype Than Substance

by Robert Desisto  |  August 22, 2013

During the earlier part of the summer I was enjoying a vacation in Hawaii. I took a peak a my iPhone and I saw a flurry of email about the...

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Laptops Facing Extinction for Sales People?

by Robert Desisto  |  May 23, 2013

Smartphone and tablet usage continues to expand for salespeople. Just today I was talking to a Gartner client who informed me that the iPad is the primary device their salespeople use during...

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