Gartner Blog Network

Category: 'sales-force-automation' Blog Posts

from the Gartner Blog Network

All of the marketing offers that never came, and some that did….

by Michael Maoz  |  January 23, 2015

Absorb the lesson of the Theseus Ship and you have all of the tools to advise the Marketing team when they ask IT help to create great customer experiences. None...

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CIOs can be supply specialists or maestros of innovation. Who are you?

by Michael Maoz  |  January 8, 2015

In the military, one of the more interesting jobs is the supply specialist who keeps the armory and warehouses stocked. These wonderful folks, usually infectiously enthusiastic and salty of tongue, are...

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CIOs start to taste the meringue and unload those pesky humans.

by Michael Maoz  |  August 19, 2014

It has been three and a half years since IBM's multi-billion dollar Watson, an array of  supercomputing power, won the US television show Jeapordy. Despite some really funny errors, it...

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Why the CIO's dream of a CRM Application Suite is just that.

by Michael Maoz  |  January 10, 2014

It is hard to comprehend, but tomorrow it will be just ten years exactly since Mark Zukerberg registered his domain, THEFACEBOOK.COM. There was just about nothing of a social network...

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A Tale of Two CRMs

by Michael Maoz  |  December 18, 2013

When Dickens opened A Tale of Two Cities with "It was the best of times, it was the worst of times," he could have been speaking about the massive opportunity...

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Dreamforce 2013, the Digital Industrial Industry's Woodstock

by Michael Maoz  |  November 19, 2013

A few weeks ago, out in San Francisco, I attended a technology conference that had the zip and appeal of the Skoda Garda that my brother drove back in High...

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The CIO's Cloud Mania for CRM: And they swam and they swam right over the dam.

by Michael Maoz  |  August 12, 2013

Let's face it: the five year cost of CRM software in a SaaS model has eclipsed on premise software costs for most organizations. We should re-state this: most businesses will...

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Daphnis et Chloé and Social Media 3.0

by Michael Maoz  |  June 11, 2013

Yes it has been a while but there were too many research areas that required attention and my narrow bandwidth and almost obsessive need to focus on the task ahead left no...

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Far from diminishing the CIO, Cloud ensures a bright future.

by Michael Maoz  |  April 26, 2013

The complexity of the the "No Software" challenge is overwhelming the line of business buyers in Sales, Marketing and Customer Support. The idea of subscribing to a cool new software...

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BPM and CRM is the story of star-crossed loves.

by Michael Maoz  |  April 4, 2013

I am at the Gartner BPM Summit down in Washington, DC. It has been a terrific experience. As a 'first time' speaker at the conference, my dance card started empty...

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