Gartner Blog Network

Category: 'leadership' Blog Posts

from the Gartner Blog Network

A lack of empathy eventually undercuts all CIO projects on ML, AI, IoT.

by Michael Maoz  |  September 14, 2016

As summer ends in the northern hemisphere, it brings another summer where any popular survey at the shore or chatter with the biking peleton reveal the same reality: there is...

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What 'Age of the Customer?'

by Michael Maoz  |  August 31, 2016

CEOs cite "Customer Experience" as a topic objective for 2016 and 2017. Now that Big Data has faded as a hype engine, giving way to yet more techno-fueled targets like...

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Emerging Risks in Cybersecurity: Gartner's Top Ten Predictions

by John Wheeler  |  August 26, 2016

This week, I presented Gartner's top ten strategic predictions for security at the South Africa Reserve Bank Cybersecurity Conference in Johannesburg, South Africa. In my remarks, I explained that today’s...

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Trapped inside the Magic Quadrant Dot Matrix

by Michael Maoz  |  August 10, 2016

For the past many years Field Service Management has been an area of expertise that has been very rewarding to me and a small team. Our practice at Gartner has...

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CEOs and CIOs Are Seeking Digital Risk Leaders

by John Wheeler  |  August 5, 2016

I had the distinct honor and privilege to participate in this year's Gartner Security and Risk Management Summit in Sao Paulo, Brazil. Nearly 500 security and risk management professionals from...

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New Research: Six Styles of Customer Analytics and How CDO's Show Leadership

by Andrew White  |  August 3, 2016

My colleagues Gareth Herschel and Melissa Davis just published: Six Styles of Customer Analytics. Customer analytics is not just about segmentation strategies for acquisition, cross-sell and retention. Executives responsible for customer...

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On Call Centers and Dodo Eggs

by Michael Maoz  |  June 22, 2016

Even though there were no Dodo birds on Mauritius or any other part of the planet from the 1800s onward, the mild epithet that one was a dodo bird continued...

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Help the CIO adjust for inattentional blindness

by Michael Maoz  |  June 20, 2016

Perhaps we all found Chabris and Simons' Invisible Gorilla studies amusing: how can 50% of viewers fail to see a gorilla traipsing across a crowded scene? If you are in...

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A Magic Quadrant Parabasis

by Michael Maoz  |  May 4, 2016

The Magic Quadrant for the CRM Customer Engagement Center published this morning ( http://www.gartner.com/document/3306017 - for clients), and though I risk running afoul of the rules in Robert Hartwell Fiske's Dictionary of...

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Meet a CIO with fabulous talent management skills and you'll met a successful business.

by Michael Maoz  |  April 14, 2016

A friend of mine is in the process of returning a Nok terracotta sculpture that he'd bought at the dawn of time from a dealer who might not have had...

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