Gartner Blog Network

Category: 'it-governance' Blog Posts

from the Gartner Blog Network

Trapped inside the Magic Quadrant Dot Matrix

by Michael Maoz  |  August 10, 2016

For the past many years Field Service Management has been an area of expertise that has been very rewarding to me and a small team. Our practice at Gartner has...

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PMOs Should Stop Governing Projects and Start Supporting Investments – Business Agile Part 2

by Donna Fitzgerald  |  July 11, 2016

For most people the word investment automatically causes us to think about money.  As adults we know that when we invest our money we expect a return and that we...

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Redefining Agility in the Digital Age

by Donna Fitzgerald  |  July 6, 2016

Something changed at the start of 2016.  Concepts and trends that Gartner has been discussing for years suddenly became the aspirational norm.  On the PPM front that has resulted in...

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Help the CIO adjust for inattentional blindness

by Michael Maoz  |  June 20, 2016

Perhaps we all found Chabris and Simons' Invisible Gorilla studies amusing: how can 50% of viewers fail to see a gorilla traipsing across a crowded scene? If you are in...

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Meet a CIO with fabulous talent management skills and you'll met a successful business.

by Michael Maoz  |  April 14, 2016

A friend of mine is in the process of returning a Nok terracotta sculpture that he'd bought at the dawn of time from a dealer who might not have had...

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Isn’t it about time that the CIO set out on a customer journey?

by Michael Maoz  |  April 6, 2016

CIOs are often described as business leaders. That is true in the same way a parent might say they are the father of their country. Yes, they are a father,...

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Ting the butcher, P’ien the carpenter, and you, the CIO.

by Michael Maoz  |  March 11, 2016

Just after two weeks visiting over 32 Gartner clients across Asia, one can be forgiven for coming back to this outpost in the West and carrying with me the Daoist...

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Who is teaching the CIO about empathy in process design?

by Michael Maoz  |  March 8, 2016

In a few hours from now I will publish new research on empathy in the design of customer processes. The piece explores empathy for the employee and empathy for the...

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Complex CRM Cloud deployments Have that familiar feeling of complexity

by Michael Maoz  |  January 25, 2016

This morning I was going over a fairly complex Business-to-Consumer customer support implementation of one of the many Cloud CRM providers. About five minutes into the review a catchy tune...

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Rethinking the Way of "Information Technology"

by Jack Santos  |  January 19, 2016

News from the Walmart front.  In this Walmart vs. Target vs. Amazon world, it's clear that Walmart has gotten the memo, err, email.  Digital Business is in, bigtime.  Information Technology...

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