Gartner Blog Network

Category: 'it-governance' Blog Posts

from the Gartner Blog Network

Complex CRM Cloud deployments Have that familiar feeling of complexity

by Michael Maoz  |  January 25, 2016

This morning I was going over a fairly complex Business-to-Consumer customer support implementation of one of the many Cloud CRM providers. About five minutes into the review a catchy tune...

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Rethinking the Way of "Information Technology"

by Jack Santos  |  January 19, 2016

News from the Walmart front.  In this Walmart vs. Target vs. Amazon world, it's clear that Walmart has gotten the memo, err, email.  Digital Business is in, bigtime.  Information Technology...

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You know they love you when they say you've got moves like Jagger. Until then....

by Michael Maoz  |  January 14, 2016

What if you took a survey of 10,000 consumers in your country and asked them about the products / brands that matter the most to them in their lives. And...

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You can't get there from here, or, Why CRM efforts fail for most companies.

by Michael Maoz  |  January 11, 2016

It's 3:00 AM in Manila City, and you are walking through neighborhoods with names like Bel Air and San Antonio and San Lorenzo. Manila Bay and the Pasig River are...

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2015 Healthcare Breach Trends. The Wild West of Healthcare Data.

by Jack Santos  |  January 7, 2016

This is my 6th year of analyzing healthcare breaches reported to HHS.  This has become a tradition, and I don't profess it to be an exacting science - some rather...

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What to do when what you call ethics, they call weakness.

by Michael Maoz  |  December 14, 2015

One of the beautiful implications of the multiple walls of privacy and non-disclosure that all of our clients have with analysts is that the analyst is in the unique position...

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What Napoleon at Austerlitz can teach the CIO about the Customer and CRM.

by Michael Maoz  |  November 24, 2015

Hannibal had Cannae, Napoleon had Austerlitz, and the Customer has you business. Not the CIO, not the heads of Marketing, Digital Commerce, and not your shareholders. Next Wednesday, 2 December...

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See you in Barcelona. What is your IT Style?

by Michael Maoz  |  November 6, 2015

At our Gartner Symposium next week in Barcelona there will be another opportunity to attend our new presentation Track, “Drive Business Growth,” that focuses on the digital moments that create...

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Do You, oh CIO, CMO, LoB, CDO, Not Fear These Questions?

by Michael Maoz  |  October 29, 2015

Why should we trust you? When were you there for us? Can you tell us the last time you mattered in our lives? How much profit have you made from...

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The Mediocrity of a 360 degree View.

by Michael Maoz  |  October 15, 2015

A good test of your level of customer service is what happens when something goes wrong. Like in any relationship, when things are good, they are good: it is living...

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