Gartner Blog Network

Category: 'it-governance' Blog Posts

from the Gartner Blog Network

Big Data as Profit before People. Find a Kahuna nui.

by Michael Maoz  |  April 15, 2015

It is the end of the Magic Quadrant period for the Customer Engagement Center (AKA, Customer Service Contact Center) 2015, and in two weeks time the 2015-2016 update should be...

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Save us from the experts.

by Michael Maoz  |  April 2, 2015

There is an oft-used quote from Grace Hopper, or better addressed as Rear Admiral (Amazing) Grace Hopper, USN, Ph.D., that goes, "One accurate measurement is worth more than 1,000 experts."...

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Some Perspective on the Explosion of VMs in the Cloud

by Thomas Bittman  |  March 5, 2015

Virtualization was dominated by on-premises enterprise virtualization, and on-premises private clouds were the primary sourcing model for VMs offered as a service - for a few years. Certainly not true...

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Digital Humanism and the Necker Cube.

by Michael Maoz  |  March 4, 2015

Everyone who has had a bad fever, sat at a Department of Motor Vehicles, dropped acid, or owned a pet knows that ‘reality’ is a very relative and porous term....

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CIOs can be supply specialists or maestros of innovation. Who are you?

by Michael Maoz  |  January 8, 2015

In the military, one of the more interesting jobs is the supply specialist who keeps the armory and warehouses stocked. These wonderful folks, usually infectiously enthusiastic and salty of tongue, are...

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Why data mining resembles handing a child a scalpel.

by Michael Maoz  |  January 6, 2015

One of the recurring jokes that gets a laugh regardless of the times heard is from George Carlin: "I put a dollar in a change machine. Nothing changed." With advanced...

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Getting Cybersecurity to Work isn't Going to Work without Doing the Work

by Earl Perkins  |  January 2, 2015

I thought it would be appropriate to start off 2015 by adding my voice to a rising chorus from advisors, consultants and others in the cybersecurity industry with a short...

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Sony Sued For Losing Unprotectable Data

by Jay Heiser  |  December 18, 2014

The gist of a new lawsuit against Sony is that by failing to adequately protect social security numbers, they have doomed former employees to a lifetime of credit fraud. "The class-action...

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Why didn't you say that in the first place? The CIO needs Google Translate for CRM.

by Michael Maoz  |  December 10, 2014

My colleagues and I just released a new piece of research that we titled, "Nine CRM Projects to do Right Now for Customer Service (if you are a Gartner client...

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The CIO's choice between bandwagon and band leader for CRM

by Michael Maoz  |  December 1, 2014

The IT world is curious in that the farther one gets from core technology projects the closer one gets to value. CRM business applications are similar – it is often...

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