Gartner Blog Network

Category: 'cio' Blog Posts

from the Gartner Blog Network

Being an Information Company and the Value of Data

by Andrew White  |  September 18, 2017

  In today's US print edition of the Wall Street Journal there was an interesting Opinion piece by Mark Mills, a senior fellow at the Manhattan Institute and research fellow...

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Hype Cycles for Data and Analytics 2017 Out Now

by Andrew White  |  August 4, 2017

We have finally published our last data and analytics related hype cycle, thus completing the entire set for this year. Here they all are in their glory: Hype Cycle for...

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IT's Future Value Proposition

by Andrew White  |  July 31, 2017

I noted with some interest the McKinsey article titled, "IT's Future Value Proposition" and I realized (and had guessed this from the title and first couple of paragraphs) that the...

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2 x Life Science Hype Cycles

by Michael Shanler  |  July 29, 2017

While the spring rains drenched the northeastern U.S. and parts of Europe, Jeff, Steve, and I were hard at work authoring, arranging, writing, reviewing,  re-reviewing, re-re-reviewing our content.  After countless...

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This Internet of Lab Things - Io(L)T - will be sweet

by Michael Shanler  |  July 9, 2017

An artist friend recently asked me what is this Internet of Things “thing” is.  He’s always been suspicious of modern technology and doesn’t like the idea of technology disrupting his...

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A CIO’s 24 Hours of Le Mans

by Michael Shanler  |  June 28, 2017

CIOs are competing in an endurance race.  Winning requires carefully orchestrated activities that rely on technology, team work, precision driving, and a bit of luck.   As in racing, the victorious...

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How's that, AI? 2017 will go down as the worst year ever for customer experience.

by Michael Maoz  |  June 28, 2017

AI does not make subway tracks run better in New York, or make phone queues any shorter at any airline. (yesterday: "Hold time currently is between 56 minutes and 1...

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On CRM initiatives, the CIO in 2017 is the Supportive Gatekeeper.

by Michael Maoz  |  June 22, 2017

On a call the other day with a very innovative financial services company somewhere across a sea, the wonderful Global Head of Digital Channels described their CIO as a supportive gatekeeper. What...

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2017 Magic Quadrant for the CRM Customer Engagement Center released.

by Michael Maoz  |  May 8, 2017

After four months of research, surveys both online and on the phone, product demonstrations from 32 software providers, and too many hours in Excel, the 2017 Magic Quadrant for the...

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Hey, but the guitar is in great shape, and other lessons in empathy.

by Michael Maoz  |  April 13, 2017

Empathy is wonderful, yet hard to scale. It is hard to scale out from the CEO, to senior leadership, down to Corporate Communications, to Customer Relations, to the Sales and...

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