Gartner Blog Network

Category: 'cio' Blog Posts

from the Gartner Blog Network

On Call Centers and Dodo Eggs

by Michael Maoz  |  June 22, 2016

Even though there were no Dodo birds on Mauritius or any other part of the planet from the 1800s onward, the mild epithet that one was a dodo bird continued...

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Help the CIO adjust for inattentional blindness

by Michael Maoz  |  June 20, 2016

Perhaps we all found Chabris and Simons' Invisible Gorilla studies amusing: how can 50% of viewers fail to see a gorilla traipsing across a crowded scene? If you are in...

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Thought for the Day: Have the CIO and CDO Gotten Their Job Titles Mixed UP?

by Andrew White  |  May 9, 2016

I was on a call - I am not sure which one now - and someone said what I thought was funny: Technically, the CIO and CDO roles are mixed...

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A Magic Quadrant Parabasis

by Michael Maoz  |  May 4, 2016

The Magic Quadrant for the CRM Customer Engagement Center published this morning ( http://www.gartner.com/document/3306017 - for clients), and though I risk running afoul of the rules in Robert Hartwell Fiske's Dictionary of...

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Meet a CIO with fabulous talent management skills and you'll met a successful business.

by Michael Maoz  |  April 14, 2016

A friend of mine is in the process of returning a Nok terracotta sculpture that he'd bought at the dawn of time from a dealer who might not have had...

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Isn’t it about time that the CIO set out on a customer journey?

by Michael Maoz  |  April 6, 2016

CIOs are often described as business leaders. That is true in the same way a parent might say they are the father of their country. Yes, they are a father,...

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Ting the butcher, P’ien the carpenter, and you, the CIO.

by Michael Maoz  |  March 11, 2016

Just after two weeks visiting over 32 Gartner clients across Asia, one can be forgiven for coming back to this outpost in the West and carrying with me the Daoist...

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Who is teaching the CIO about empathy in process design?

by Michael Maoz  |  March 8, 2016

In a few hours from now I will publish new research on empathy in the design of customer processes. The piece explores empathy for the employee and empathy for the...

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New Research: Top 10 Things CIOs and CDOs Need to Know About Algorithmic Business

by Andrew White  |  March 7, 2016

My colleague Ala Duncan and some others just published: Top 10 Things CIOs and CDOs Need to Know About Algorithmic Business. Algorithmic business is vital for growth in the digital...

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Data and Analytic Topics on the minds of CIO's

by Andrew White  |  February 24, 2016

I had the good fortune to be present at our US CIO Leadership Forum in Phoenix, Arizona this week.  I was presenting on Open Data and How to Monetize Information...

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