Gartner Blog Network

Category: 'business-process' Blog Posts

from the Gartner Blog Network

Hot Topics from the Field – 3 Days on the Road and this is what is moving and shaking in Information Management

by Andrew White  |  September 12, 2014

I just spent the good fortune of spending a couple days in Western Canada.  I met with numerous end-users spanning several industries included public sector (several different departments), mining, retail,...

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IBM’s Big Data and Analytics Analyst Summit, NY, Day 1

by Andrew White  |  June 11, 2014

Well that was a fun-filled day!  I made copious notes and here are a few highlights, on various topics, in no particular order of value or priority.  Note the day...

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When Information Trumps Business Process

by Andrew White  |  June 6, 2014

Not a week has passed since I lauded the importance of BPM with “BI’s Days are Numbered – Here Come’s BPM Again?”  And just yesterday I was so wound up...

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Man versus Machine - Why Man wins Every Time

by Andrew White  |  May 9, 2014

I started a new job at Belling and Co, Ltd., located at the old Bridge End Works, Enfield, Middlesex, London (now the site is long gone), where I was the...

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Enterprise Games: using game mechanics to build a better business -- A Book Review

by Mark Mcdonald  |  November 28, 2012

Enterprise Games picks up where Jane McGonigal’s book (Reality is Broken) left off – how gaming ideas and practices can apply to business.  This book is a hidden treasure that...

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In Praise of State and Local Government

by Mark Mcdonald  |  June 8, 2012

Governments take it on the chin for various reasons, bloated budgets, poor service, mistakes, etc.  Recognizing good service is important to act, as a counterweight to the bad things the...

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Segmented service requires more than classifying the customer experience.

by Mark Mcdonald  |  June 6, 2012

A differentiated customer experience is central to the competitive strategies of many companies.  Differentiating the customer experience feels right.  It seems a natural outgrowth of marketing segmentation and the innate...

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Find your human middleware

by Mark Mcdonald  |  March 2, 2012

Where is your human middleware?  Every organization has it, but few people see it for what it is – a sign of distortion.  I first heard the term ‘human middleware’...

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