Gartner Blog Network

Category: 'business-intelligence' Blog Posts

from the Gartner Blog Network

Women Are Leaving IT: Who Cares?

by Cindi Howson  |  May 15, 2015

At a time when technology is booming and increasingly pervasive, women are leaving IT.  Silicon Valley is routinely blasted by the media for its lack of diversity, but in some...

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CRM choices are driven by fear more than hope.

by Michael Maoz  |  May 6, 2015

Working done in Washington DC this week reminded me for the thousandth time why the role of analyst is so wonderful. There was a meeting with a CIO and the senior...

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The Real Case (and scope) for the Chief Data Officer.

by Andrew White  |  May 1, 2015

So like a red rag to a bull, a colleague of mine sent me an article (see Chief Data officer May Go the Way of Chief Electricity Officer) in ComputerWorld that...

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The Customer Engagement Center Magic Quadrant, 2015

by Michael Maoz  |  April 27, 2015

The Customer Engagement Center is another way of saying a Customer Service and Support software suite. We had called it the CRM Customer Service Contact Center MQ for nearly 15...

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Winner of the BI Bake Off

by Cindi Howson  |  April 21, 2015

The winner of Gartner's first BI Bake Off was .... it was a tie! Or more accurately, the winner depended on whom you asked and what their requirements were. This...

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Big Data as Profit before People. Find a Kahuna nui.

by Michael Maoz  |  April 15, 2015

It is the end of the Magic Quadrant period for the Customer Engagement Center (AKA, Customer Service Contact Center) 2015, and in two weeks time the 2015-2016 update should be...

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Pearls of Wisdom from a Chief Data Officer

by Andrew White  |  April 3, 2015

At the close of our 2015 Enterprise Information and Master Data Management summit yesterday Deb Logan hosted a "master mind" interview with Dr. Eugene Kolker, CDO, Seattle Children’s Hospital.  It was an...

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Carl Jung speaking to the CIO about CRM.

by Michael Maoz  |  March 25, 2015

If your summer travels take you to the Zürichsee, or, if you are on the upper course, the Obersee, look for the signs for the Bollingen Tower, built in the...

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The UK's Productivity Puzzle (and how IT can help)

by Andrew White  |  March 20, 2015

After blogging only the other day about the importance of productivity over employment to the U.S. economy (see Economic Minute #7: The Growth that Doesn't Satisfy), I noted with some...

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The BI Bake Off Comes to Gartner

by Cindi Howson  |  March 11, 2015

Yep, a real live BI bake off among four arch competitors: Qlik, SAS, Tableau, and TIBCO! It’s a first for the Gartner BI Summit, and I hope you will be...

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