Gartner Blog Network

Category: 'business-intelligence' Blog Posts

from the Gartner Blog Network

Confessions from Shadow IT

by Cindi Howson  |  July 24, 2015

I think I’m having a mid life crisis: am I business or IT? Who do I want to be? Having only just joined Gartner this year, I keep hearing about...

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Maximize Business Value With Your Digital Information Strategy

by Andrew White  |  July 22, 2015

In my travels I am often asked for the details of our Enterprise Information and Master Data Management Summit key notes. The work we put into this years' Summit Keynote...

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U.S. Inflation Analytic is out of date - So let's update it then!

by Andrew White  |  July 14, 2015

I was vindicated yesterday in the US print edition of the Wall Street Journal.  The article concerned was titled, "Consumers Pinched by Pricier Services Despite Low Inflation".  I had blogged...

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Soccer, BI, and Japan

by Cindi Howson  |  July 6, 2015

It seems apt timing that the U.S. Women's Soccer team would face off against Japan just after I returned from my first BI summit in Tokyo. USA crushed them yesterday,...

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I'm here to collect on a debt..... don't tell Marketing.

by Michael Maoz  |  June 21, 2015

Marketing is facing its Waterloo. As a business unit it is the corporate Napoleon, and the Customer is then the Duke of Wellington, aided by the head of Customer Service, who...

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Who Has the Best BI Tool? (aka Interpreting Critical Capabilities Report)

by Cindi Howson  |  June 1, 2015

You asked for it, you got it: a simple answer to who has the best BI tool. Last week we published the Critical Capabilities for BI & Analytic Platforms. The...

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Women Are Leaving IT: Who Cares?

by Cindi Howson  |  May 15, 2015

At a time when technology is booming and increasingly pervasive, women are leaving IT.  Silicon Valley is routinely blasted by the media for its lack of diversity, but in some...

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CRM choices are driven by fear more than hope.

by Michael Maoz  |  May 6, 2015

Working done in Washington DC this week reminded me for the thousandth time why the role of analyst is so wonderful. There was a meeting with a CIO and the senior...

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The Real Case (and scope) for the Chief Data Officer.

by Andrew White  |  May 1, 2015

So like a red rag to a bull, a colleague of mine sent me an article (see Chief Data officer May Go the Way of Chief Electricity Officer) in ComputerWorld that...

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The Customer Engagement Center Magic Quadrant, 2015

by Michael Maoz  |  April 27, 2015

The Customer Engagement Center is another way of saying a Customer Service and Support software suite. We had called it the CRM Customer Service Contact Center MQ for nearly 15...

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