Gartner Blog Network

Category: 'applications' Blog Posts

from the Gartner Blog Network

APM Technology Needs to Provide More Joy

by Cameron Haight  |  March 3, 2015

So, I've been at my new role for about a month now and I'd like to share with you some observations that I've made with respect to the APM marketplace....

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Enterprise Information and Master Data Management (MDM) Summit Q&A

by Andrew White  |  February 7, 2015

We have in hand a number of questions from attendees from last year’s summit that were handed in at the closing keynote.  We have also received questions from those inquiring...

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Back to the Future

by Cameron Haight  |  February 3, 2015

As some of you know by now, my colleague Jonah Kowall (@jkowall) has announced that he is leaving Gartner for an opportunity in the vendor community. When this was announced...

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Cloud Applications: Proper Prior Planning Prevents Proprietary Penalization

by Eric Knipp  |  January 28, 2015

If you're considering the cloud for custom application development, you're probably licking your chops over its promise of rapid time to value, smooth scalability and the prospect of delegating the management of...

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All of the marketing offers that never came, and some that did….

by Michael Maoz  |  January 23, 2015

Absorb the lesson of the Theseus Ship and you have all of the tools to advise the Marketing team when they ask IT help to create great customer experiences. None...

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Customer Service is the God Particle.

by Michael Maoz  |  January 13, 2015

The official 2015 Customer Engagement Center Magic Quadrant kicks off in another week, though it is more de jure than de facto, as it a living creature that updates from...

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CIOs can be supply specialists or maestros of innovation. Who are you?

by Michael Maoz  |  January 8, 2015

In the military, one of the more interesting jobs is the supply specialist who keeps the armory and warehouses stocked. These wonderful folks, usually infectiously enthusiastic and salty of tongue, are...

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Why data mining resembles handing a child a scalpel.

by Michael Maoz  |  January 6, 2015

One of the recurring jokes that gets a laugh regardless of the times heard is from George Carlin: "I put a dollar in a change machine. Nothing changed." With advanced...

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Why didn't you say that in the first place? The CIO needs Google Translate for CRM.

by Michael Maoz  |  December 10, 2014

My colleagues and I just released a new piece of research that we titled, "Nine CRM Projects to do Right Now for Customer Service (if you are a Gartner client...

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The CIO's choice between bandwagon and band leader for CRM

by Michael Maoz  |  December 1, 2014

The IT world is curious in that the farther one gets from core technology projects the closer one gets to value. CRM business applications are similar – it is often...

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