Gartner Blog Network

Category: 'applications' Blog Posts

from the Gartner Blog Network

The Customer Engagement Center Magic Quadrant, 2015

by Michael Maoz  |  April 27, 2015

The Customer Engagement Center is another way of saying a Customer Service and Support software suite. We had called it the CRM Customer Service Contact Center MQ for nearly 15...

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Big Data as Profit before People. Find a Kahuna nui.

by Michael Maoz  |  April 15, 2015

It is the end of the Magic Quadrant period for the Customer Engagement Center (AKA, Customer Service Contact Center) 2015, and in two weeks time the 2015-2016 update should be...

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Save us from the experts.

by Michael Maoz  |  April 2, 2015

There is an oft-used quote from Grace Hopper, or better addressed as Rear Admiral (Amazing) Grace Hopper, USN, Ph.D., that goes, "One accurate measurement is worth more than 1,000 experts."...

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Docker Democratizes Virtualization for DevOps-Minded Developers and Administrators

by Richard Watson  |  March 26, 2015

Container frameworks, such as Docker, is certainly a technology high on the Hype Cycle.  Docker has been adopted voraciously by typical early adopters (for example, high-scale Web properties and cloud...

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Carl Jung speaking to the CIO about CRM.

by Michael Maoz  |  March 25, 2015

If your summer travels take you to the Zürichsee, or, if you are on the upper course, the Obersee, look for the signs for the Bollingen Tower, built in the...

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Some Perspective on the Explosion of VMs in the Cloud

by Thomas Bittman  |  March 5, 2015

Virtualization was dominated by on-premises enterprise virtualization, and on-premises private clouds were the primary sourcing model for VMs offered as a service - for a few years. Certainly not true...

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CRM Providers and the Cobbler's Children

by Michael Maoz  |  March 5, 2015

If you are feeling subversive while creating an RFP for a CRM vendor, visit their website and try out the CRM features that are baked into their site. In theory...

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Caching and Silver Bullets

by Eric Knipp  |  March 5, 2015

"There are no silver bullets in software engineering" is a well worn phrase since it was first coined by Fred Brooks in the eighties. Although most developers probably don't know where...

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Digital Humanism and the Necker Cube.

by Michael Maoz  |  March 4, 2015

Everyone who has had a bad fever, sat at a Department of Motor Vehicles, dropped acid, or owned a pet knows that ‘reality’ is a very relative and porous term....

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APM Technology Needs to Provide More Joy

by Cameron Haight  |  March 3, 2015

So, I've been at my new role for about a month now and I'd like to share with you some observations that I've made with respect to the APM marketplace....

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