Gartner Blog Network

Category: 'applications' Blog Posts

from the Gartner Blog Network

Enterprise Apps for Technical Professionals

by Eric Knipp  |  September 30, 2016

I've managed the Application Platform Strategies (APS) team in Gartner for Technical Professionals (GTP) for almost 5 years. During that time, the demand from Gartner clients for technical research that...

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Catalyst UK 2016: One for the Ages

by Eric Knipp  |  September 21, 2016

I'm happy to report that Catalyst 2016 was a success by every metric. Our conference grew to 320 attendees, a record for a European Catalyst event and included more than a dozen excellent...

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What 'Age of the Customer?'

by Michael Maoz  |  August 31, 2016

CEOs cite "Customer Experience" as a topic objective for 2016 and 2017. Now that Big Data has faded as a hype engine, giving way to yet more techno-fueled targets like...

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Trapped inside the Magic Quadrant Dot Matrix

by Michael Maoz  |  August 10, 2016

For the past many years Field Service Management has been an area of expertise that has been very rewarding to me and a small team. Our practice at Gartner has...

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A Magic Quadrant Parabasis

by Michael Maoz  |  May 4, 2016

The Magic Quadrant for the CRM Customer Engagement Center published this morning ( http://www.gartner.com/document/3306017 - for clients), and though I risk running afoul of the rules in Robert Hartwell Fiske's Dictionary of...

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Meet a CIO with fabulous talent management skills and you'll met a successful business.

by Michael Maoz  |  April 14, 2016

A friend of mine is in the process of returning a Nok terracotta sculpture that he'd bought at the dawn of time from a dealer who might not have had...

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Isn’t it about time that the CIO set out on a customer journey?

by Michael Maoz  |  April 6, 2016

CIOs are often described as business leaders. That is true in the same way a parent might say they are the father of their country. Yes, they are a father,...

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Finally, True Born-on-the-Cloud Application Platforms

by Yefim Natis  |  March 13, 2016

Current cloud application platforms for enterprise software are like "radio on TV". Like early TV programs that showed a (radio) announcer reading news off a page, the current aPaaS take...

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Who is teaching the CIO about empathy in process design?

by Michael Maoz  |  March 8, 2016

In a few hours from now I will publish new research on empathy in the design of customer processes. The piece explores empathy for the employee and empathy for the...

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Complex CRM Cloud deployments Have that familiar feeling of complexity

by Michael Maoz  |  January 25, 2016

This morning I was going over a fairly complex Business-to-Consumer customer support implementation of one of the many Cloud CRM providers. About five minutes into the review a catchy tune...

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