Gartner Blog Network

Category: '360' Blog Posts

from the Gartner Blog Network

Facebook Friends Aren't Real Friends

by Jenny Sussin  |  August 24, 2015

I've read articles in the past about how people only share the "cool" things they do on social media and it leaves the rest of us with either envy or...

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Five Proof Points that "Social" is More than Digital Marketing

by Jenny Sussin  |  March 20, 2015

As the "digital" bubble gets bigger and the "social" bubble is staining many a floor in the enterprise world, I find many clients have a hard time understanding the difference...

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Wading In the Trough of Disillusionment: Social for CRM

by Jenny Sussin  |  January 30, 2015

If you're looking to listen to some music appropriate for the reading of this post, just hit play and begin your read.     Welcome to the trough of...

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The Twitter DM Change and Its Impact on Social Customer Engagement

by Jenny Sussin  |  October 18, 2013

There have been a lot of news articles and a lot of blog posts about Twitter's change to it's direct messaging rules - gist is, you can set your Twitter...

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Social Business Plays Katniss Everdeen in the Enterprise Hunger Games

by Jenny Sussin  |  October 10, 2013

There's nothing I love more than a good pop culture reference and it's time we take our tweets and turn them into bows and arrows. (If you're unfamiliar with The...

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For the Interns: If You Give an Intern Control of Your Facebook Page...

by Jenny Sussin  |  May 16, 2013

Let's press play and turn on the speakers for this one because it's nearly summer time and while our interns come to join us, we should listen to some relaxing...

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Video: Gartner's Customer 360 - A Final Recap

by Jenny Sussin  |  May 3, 2013 ...

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Video: Day 1 Recap and Day 2 Preview from Gartner's Customer 360 Event

by Jenny Sussin  |  May 2, 2013 ...

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Video: Getting Ready for Gartner's Customer 360 Event

by Jenny Sussin  |  May 1, 2013

Some of what you can expect from this week's Customer 360 event courtesy of yours truly and Don Scheibenreif (did I spell that right?) #gartnercrm...

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Not Everyone Deserves a Trophy

by Jenny Sussin  |  April 3, 2013

First, I know I haven't been blogging as much as I "should." I'm not the first person to have trouble finding time to blog. I am not the best at...

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