Gartner Blog Network

Bill Swanton
VP Distinguished Analyst
22 years at Gartner
22 years IT Industry

Bill Swanton came to Gartner through the AMR Research acquisition and brings more than 34 years of enterprise manufacturing expertise to his role as VP and Distinguished Analyst. Mr. Swanton covers application strategy and the business value of IT, including IT benefit realization techniques used by Fortune 1000 companies to expand the value they receive from their ERP and other application investments. Read Full Bio

Who is the Customer of my Product?

by Bill Swanton  |  August 10, 2017

One of the most powerful aspects of treating applications like products is customer focus.  Instead of the team seeing its job as implementing Tasks 212 to 245 of Project QRT, they suddenly realize there is a customer for their work and their job is to keep that customer happy by delivering exactly the right functionality. […]

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Why Wait Until the End for Value Delivery?

by Bill Swanton  |  July 6, 2017

The project lasted 18 months, the sponsors needs changed, and maybe, just maybe the delivered application results in business value.  Why wait for a long project to be completed before reaping the rewards of the work? Agile delivery in general and product-centric application management are geared to delivering working improvements in small pieces.  Gartner recommends that […]

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Product-centric APM: What’s in it for me?

by Bill Swanton  |  June 22, 2017

When selling any change, the first question you have to answer for the person you are trying to convince is “What’s in it for me?”  Moving from projects to products alarms the CFO and stakeholders, because they lose the iron triangle “contract” of agreed time, scope, and budget.  Putting aside the poor track record of […]

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Product-centric Works For Bimodal

by Bill Swanton  |  June 5, 2017

One of the biggest misconceptions of Gartner’s Bimodal IT research is that Mode 1 work continues to use waterfall project management methods and Mode 2 is agile.  Mode 1 work can continue to use waterfall as the the work is more (though not completely) predictable, but Mode 2 work is exploratory – we don’t know […]

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Product-centric Application Portfolio Management is Taking Over

by Bill Swanton  |  May 31, 2017

Six years ago, my colleague Matt Hotle wrote a piece of what Gartner calls Maverick Research – breakthrough, innovative and disruptive ideas from our research incubator.  Maverick* Research: The Shift From Projects to Products Will Drive Major Application Organization Changes (2011) accurately predicted a major shift in how enterprises will change their approach to application […]

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Hello world!

by John O'Leary  |  May 17, 2017

Welcome to Gartner Blog Network. Stay tuned for more developments in the Gartner Blog Network!

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