Bill Pray

A member of the Gartner Blog Network

Entries Tagged as 'instant messaging'


Enterprise Instant Messaging: Going, Going, Gone?

by Bill Pray  |  April 25, 2012  |  Comments Off

Successful implementation of enterprise IM has hinged on the use case. If use cases are found that the users adopt and value, then EIM becomes important. Understanding use cases, business benefits, and technical architecture leads to optimized implementation. EIM implementation can be complex and cause the IT department to wonder if the benefit is worth […]

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Category: Instant Messaging     Tags: , , , ,

by Bill Pray  |  September 14, 2011  |  Comments Off

If you ask an IT professional to define presence, you may get something along the lines of: What Is Presence? The term “presence” is frequently associated with instant messaging (IM). The basic definition for presence is information that conveys the ability and interest of a user to communicate with another user (or users). For many […]

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Category: Communication     Tags: , , , , , , ,

After Two Years, Cisco Disappoints

by Bill Pray  |  December 14, 2010  |  2 Comments

It has been a little over two years since the acquisition of PostPath and Jabber by Cisco, with not much to show. When Cisco acquired PostPath, I blogged about how it will not be easy for Cisco and that they have to answer the questions of why and how for enterprises: Another 800 LB Gorilla […]

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Category: e-mail     Tags: , , , ,

Marrying E-mail, IM, and Web Conferencing

by Bill Pray  |  September 17, 2010  |  1 Comment

When evaluating or discussing unified communications (UC), one of the first marriages of communications and collaboration technology that resonates with IT and users alike is that of e-mail, instant messaging (IM), and web conferencing. However, there are issues that an enterprise needs to consider when choosing to implement this integration. So, I thought I would […]

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Category: unified communications     Tags: , , ,

Google Wave – Not an E-mail Replacement

by Bill Pray  |  August 5, 2010  |  Comments Off

“RIP Google Wave” is the headline from CNN today, with the first line of the article stating “Google’s attempt to reinvent e-mail has fizzled.” And, therein lies the problem. Had that idea not been part of the core from the start, Wave might have had a chance. Conceptually I like Google Wave, however the approach […]

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Category: e-mail     Tags: , , , , , ,

The CCS Laggard

by Bill Pray  |  May 14, 2010  |  Comments Off

My recent travels to visit with customers has prevented me from getting started on GBN, as my team members from the Collaboration & Content Strategies team – Guy, Craig, Mike, and Larry – have done.  So, I will quit lagging behind and start contributing. I… … am an analyst in the Collaboration & Content Strategies team in Gartner for […]

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Category: Uncategorized     Tags: , , , , ,