Gartner Blog Network

Bill Pray
Research Director
2 years at Gartner
16 years IT industry

Bill Pray is an analyst in the Collaboration and Content Strategies ITP team. He covers communications and collaboration solutions — e-mail, calendars, instant messaging, and web conferencing…Read Full Bio

Catalyst Conference Report: SaaS and Optimization

by Bill Pray  |  August 4, 2011

Catalyst Conference in San Diego last week hit high water marks for attendance and participation. I kept busy: 2 workshops, 2 presentations, 3 panels, a roundtable and the MC for the Unified Communications track. Add to that numerous great conversations with a lot of very smart people. Overall, two topics rose to the surface very […]

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Calendaring is Broke

by Bill Pray  |  March 21, 2011

I have asserted that calendaring is broke in previous blogs: Separating Calendar from E-mail A Novel Idea from Dilbert Calendars: A Personal Tool in an Enterprise World Time is Money Email is tightly integrated with calendar. However, the calendar functionality in email is based on the old paradigm of the paper planner – a paradigm […]

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Exiting a Market

by Bill Pray  |  March 7, 2011

Exiting a market can be tricky for a vendor. Some vendors are good at it, some are not. Nearly every major vendor makes a mistake and enters markets that it can’t be profitable in or the market is no longer strategic to the vendor. Most vendors would prefer to fade into the woodwork when they […]

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Lotusphere 2011

by Bill Pray  |  February 4, 2011

IBM’s theme for Lotusphere 2011 was “Get Social. Do Business.” A few of my observations: The audience had a very international flavor – more so than in years past, it seemed. It was not unusual to stand in the crowd and hear numerous languages. Not knowing the numbers for comparison, one can only speculate. Is […]

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Search Warrants for E-mail

by Bill Pray  |  January 27, 2011

The roiled waters of legal precedence for e-mail were stirred again with the Sixth Court of Appeals recently ruling that police must obtain a search warrant before accessing e-mail stored by an Internet Service Provider (ISP). Below are some interesting quotes from the opinion issued by the court ( “Warshak enjoyed a reasonable expectation of […]

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Disconnected For a Week

by Bill Pray  |  January 12, 2011

I was fortunate enough to spend the last week on vacation. As part of my vacation, I tried something I haven’t managed to do ever since I became involved in IT more than 15 years ago: I disconnected for an entire week – 7 entire days without internet, e-mail, text messaging, and telephone. The experience […]

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After Two Years, Cisco Disappoints

by Bill Pray  |  December 14, 2010

It has been a little over two years since the acquisition of PostPath and Jabber by Cisco, with not much to show. When Cisco acquired PostPath, I blogged about how it will not be easy for Cisco and that they have to answer the questions of why and how for enterprises: Another 800 LB Gorilla […]

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E-mail Systems Management Field Research

by Bill Pray  |  November 9, 2010

The interviews are complete and the data is consolidated. As part of my research endeavors, over the last couple of months I have been interviewing organizations about how they are handling their e-mail systems management. The results have been interesting and now the work of creating the research reports begins. I would like to thank […]

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Separating Calendar from E-mail

by Bill Pray  |  October 12, 2010

While interviewing a senior IT architect at a large firm a few weeks ago for my research project on e-mail systems management, I gleaned an interesting insight into how they have been successful in using an alternative e-mail solution (other than on-premises IBM Lotus Notes or Microsoft Exchange). They disconnected calendaring from e-mail culturally, socially, […]

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Marrying E-mail, IM, and Web Conferencing

by Bill Pray  |  September 17, 2010

When evaluating or discussing unified communications (UC), one of the first marriages of communications and collaboration technology that resonates with IT and users alike is that of e-mail, instant messaging (IM), and web conferencing. However, there are issues that an enterprise needs to consider when choosing to implement this integration. So, I thought I would […]

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