Bill Pray

A member of the Gartner Blog Network

Entries Categorized as 'Instant Messaging'

Enterprise Instant Messaging: Going, Going, Gone?

by Bill Pray  |  April 25, 2012  |  Comments Off

Successful implementation of enterprise IM has hinged on the use case. If use cases are found that the users adopt and value, then EIM becomes important. Understanding use cases, business benefits, and technical architecture leads to optimized implementation. EIM implementation can be complex and cause the IT department to wonder if the benefit is worth […]

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Category: Instant Messaging     Tags: , , , ,