Bill Pray

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Archives for April, 2012


Enterprise Instant Messaging: Going, Going, Gone?

by Bill Pray  |  April 25, 2012  |  Comments Off

Successful implementation of enterprise IM has hinged on the use case. If use cases are found that the users adopt and value, then EIM becomes important. Understanding use cases, business benefits, and technical architecture leads to optimized implementation. EIM implementation can be complex and cause the IT department to wonder if the benefit is worth [...]

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Category: Instant Messaging     Tags: , , , ,

Field Research: Listening, Distilling, and Creating

by Bill Pray  |  April 18, 2012  |  Comments Off

A picture is worth a thousand words – in this case pretty much literally. One of the methodologies we use to conduct research in Gartner for Technical Professionals is something that was developed and refined by our group over the last few years called “Field Research.” This picture is from the field research I led [...]

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Category: Cloud Strategic Planning Uncategorized     Tags: , , ,

Web Conferencing: More Than It Used to Be…

by Bill Pray  |  April 11, 2012  |  Comments Off

Citrix announced today the acquisition of Podio – aptly described as a collaborative work platform. This fits well with the Citrix Online business (e.g. the GoTo product set – Meeting, Webinar, Training, Assist and Manage). It also matches well with Citrix Online’s targeted small and medium business strategy. And it also continues to match Citrix [...]

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Category: Cloud web conferencing     Tags: , , , ,