My colleagues at Gartner IT Leaders have published some featured research on Cloud eMail & Collaboration. This is great stuff. The interview with Matt Cain provides insight into the challenges and issues organizations are facing when considering using SaaS e-mail. Matt hits the nail on the head when he says the first place to start is understanding what e-mail currently costs the organization. Make sure you take advantage of the free research offer and the free webinar that are linked on the page.
As a complement to what they have produced in Gartner IT Leaders, we – in Gartner IT Professionals (Burton Group) – are currently digging deep into e-mail systems management through a field research project. The goal of this project is to get at some of the stories and experiences of organizations grappling with the challenges of turning e-mail into an inexpensive (as possible) utility. The project involves in-depth interviews from a variety of enterprises. Using a process of creating and consolidating affinity statements, we are able to gain insight into the organizational, business, and technical challenges – and solutions.
If you are interested in participating in the research and have responsibilities for your enterprise’s e-mail strategy and management, please send me an e-mail. Interviews are approximately 90 minutes long and can be with individuals or groups. Most interviews are by telephone, but some are on-site when logistics permit. Participants do not need to be current Gartner customers and will have an opportunity to review and provide feedback on the research. As part of the research methodology, participant information is kept anonymous.
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