Gartner Blog Network

Bill Pray
Research Director
2 years at Gartner
16 years IT industry

Bill Pray is an analyst in the Collaboration and Content Strategies ITP team. He covers communications and collaboration solutions — e-mail, calendars, instant messaging, and web conferencing…Read Full Bio

Cataloging and Executing on the Mobile Productivity Opportunities

by Bill Pray  |  March 24, 2013

Last week I was part of a team that spent four days consolidating and analyzing more than a thousand data points from research we have been conducting regarding how iPads (and tablets in general) are being used for productivity within the enterprise. There seems to be a ton of advice and research about mobile in […]

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Evaluating SaaS Providers Webinar

by Bill Pray  |  January 21, 2013

Join me on Wednesday this week for a presentation on guidance for evaluating your SaaS providers: Please join for a complimentary Gartner webinar. Wednesday, January 23, 2013 Evaluating Public SaaS Cloud Providers Presented by: Bill Pray EST: 10:00 a.m. & 1:00 p.m. | PST: 10:00 a.m. | GMT: 15:00 & 18:00 The promise of utility […]

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Evaluating SaaS: What are the Buckets?

by Bill Pray  |  January 9, 2013

It is interesting to note that the term bucket is used in several ways with technology. Wikipedia lists the technical uses of the term bucket. Bucket is also a useful metaphor when trying to figure out how to evaluate a software as a service (SaaS) provider and solution. What are the “buckets” for evaluation requirements? […]

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Software as a Service or On-premises?

by Bill Pray  |  November 12, 2012

Shamelessly borrowing a bit from Shakespeare – SaaS or on-premises? That is the question. This question is becoming more common place regarding applications that have been previously restricted to or best deployed in an on-premises software implementation. The answer requires a two-pronged evaluation: 1. Identification of the enterprise’s requirements for the application 2. Evaluation of […]

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Marketing 101 & 3CS: Children and Puppies

by Bill Pray  |  May 1, 2012

Marketing loves to use children and puppies (or other cute animals). With the rise of social networking, the enterprise communication, collaboration, content and social (3CS) software vendors are not immune to marketing with children and puppies when it comes to touting the benefits of their social capabilities. Children and puppies make great, feel good social […]

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Enterprise Instant Messaging: Going, Going, Gone?

by Bill Pray  |  April 25, 2012

Successful implementation of enterprise IM has hinged on the use case. If use cases are found that the users adopt and value, then EIM becomes important. Understanding use cases, business benefits, and technical architecture leads to optimized implementation. EIM implementation can be complex and cause the IT department to wonder if the benefit is worth […]

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Field Research: Listening, Distilling, and Creating

by Bill Pray  |  April 18, 2012

A picture is worth a thousand words – in this case pretty much literally. One of the methodologies we use to conduct research in Gartner for Technical Professionals is something that was developed and refined by our group over the last few years called “Field Research.” This picture is from the field research I led […]

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Web Conferencing: More Than It Used to Be…

by Bill Pray  |  April 11, 2012

Citrix announced today the acquisition of Podio – aptly described as a collaborative work platform. This fits well with the Citrix Online business (e.g. the GoTo product set – Meeting, Webinar, Training, Assist and Manage). It also matches well with Citrix Online’s targeted small and medium business strategy. And it also continues to match Citrix […]

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by Bill Pray  |  September 14, 2011

If you ask an IT professional to define presence, you may get something along the lines of: What Is Presence? The term “presence” is frequently associated with instant messaging (IM). The basic definition for presence is information that conveys the ability and interest of a user to communicate with another user (or users). For many […]

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Acquisitions: Pain in Compromise

by Bill Pray  |  August 11, 2011

While discussing email upgrade planning with some very sharp folks in a large, global enterprise this week, one of the strategists noted: “With acquisitions, there is pain in compromise.” He was explaining some of the difficulties in moving to an enterprise-wide email system given that the enterprise had been growing with several acquisitions, many of […]

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