When I have trouble with a product, I often find myself on the company’s website tracking down how to fix it. Often the info on the webpages doesn’t go deep enough to help my particular circumstance. I try on-line chat if available and sometimes wonder if the agent is virtual or a real person. It’s not so easy [...]
Entries Tagged as 'knowledge management'
by Angela McIntyre | May 11, 2011 | 1 Comment