Gartner Blog Network

Posts from Date:   2011-5

Human or Chatbot

by Angela McIntyre  |  May 11, 2011

When I have trouble with a product, I often find myself  on the company’s website tracking down how to fix it.  Often the info on the webpages doesn’t go deep enough to help my particular circumstance.  I try on-line chat if available and sometimes wonder if the agent is virtual or a real person.  It’s not so easy […]

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