Andrew White

A member of the Gartner Blog Network

Entries Categorized as 'MDM'


Why is it so hard to “fix” customer data?

by Andrew White  |  January 23, 2012  |  Comments Off

I was a little frustrated last week when I was held at bay by an MDM related issue at work.  We tag our inquiries, when appropriate and allowed, with the vendor’s that are the focus of the conversation.  One specific vendor name is not maintained correctly in our very large, and erstwhile accurate customer master.  [...]

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Category: Economy MDM MDM of Customer Data     Tags:

Happy New Year – and more Master Data Management in 2012!

by Andrew White  |  January 9, 2012  |  Comments Off

Well that was a nice ‘break’.  I enjoyed 2 weeks with family, good books, and rest.  I hope you did too.  I reacquainted myself with Agatha Christie, and also took in some David Glantz.  I’ll let you know what I thought with my book reviews shortly. The year has started off with a bang.  Overall [...]

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Category: MDM MDM Summit     Tags:

At IBM’s Information On Demand Conference – day 1 headlines

by Andrew White  |  October 24, 2011  |  Comments Off

Good showing, as usual, at IBM IOD.  Seems like more and more folks are into “information on demand”. Opening key note was heavy on business content, and low on technology (good stuff).  So much so, I had to wonder what tools were being used in each customer story. But toward the end Arvind Krishna came [...]

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Category: IBM IBM IOD 2011 Information Governance MDM     Tags:

Master Data Management – Have We Left the Station yet?

by Andrew White  |  September 15, 2011  |  2 Comments

I just spent a day with an end user organization trying to get its information governance program launched using Master Data Management as the vehicle.  Despite the opportunity, despite the conditions that seem favorable for MDM, and despite the multi-stakeholder willingness to participate, getting MDM off the ground is hard work.  And like with most [...]

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Category: Business Case Governance Heiler Kalido MDM     Tags:

There are no short cuts to “single version of the truth”. It’s gonna hurt!

by Andrew White  |  September 9, 2011  |  Comments Off

I had one of those inquiries with a user last week that you hate to have.  The call started off well enough.  The client described a business scenario that is all too common: global company, independent business units, heterogeneous environment, some ERP program, lots of CRM, a new shiny BI plan, yet realization that underpinning [...]

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Category: Change Management Governance MDM     Tags: , ,

The True Role of MDM

by Andrew White  |  August 4, 2011  |  Comments Off

I was invigorated with the article “The True Role of MDM” today – which popped into my over full inbox (just ended 2 weeks’ vacation).  The introduction, in the Information Management email, read, “The importance of master data is not just data values or quality, but the real-life concepts they represent”.  I knew I was [...]

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Category: MDM     Tags:

Research Round Up: Master Data Management

by Andrew White  |  July 18, 2011  |  Comments Off

My colleague, Bill O’Kane, has just published his first piece of research!  Bill joined us a few months ago and becomes the newest member of our team focused on Master Data Management.  He has hit the ground running with, “Evaluation Criteria for MDM Vendor Data Model Styles”.  Bill had recent experience with implementing MDM technologies [...]

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Category: MDM Research Agenda     Tags: ,

Exhilarating week with customers – and more clarity on what MDM is all about

by Andrew White  |  July 15, 2011  |  Comments Off

I spent 3 long days with back to back calls with users in and around Minneapolis.  I knew it would be a busy week but I had no idea how it would develop.  I sat on the plane coming home last night, and it was one of those surreal flights you experience from time to [...]

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Category: Enterprise Information Management (EIM) MDM     Tags: ,

Kalido bundles its MDM and governance solutions

by Andrew White  |  June 28, 2011  |  5 Comments

I don’t blog about vendors often.  Firstly it is a big risk since I can’t really talk about a position that is in contrast to Gartner’s stated position.  Second, there is little point reiterating a previously stated position, since there is not much value in repetition.  So it’s best not to worry about vendors at [...]

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Category: Governance Kalido MDM     Tags: , , , ,

Strategic Value of MDM (and Metadata Management) to Skyrocket?

by Andrew White  |  June 28, 2011  |  3 Comments

My colleagues at Gartner are always keen to remind me that structured data represents only about 5 to 10 per cent of an organizations information, the rest is made up of “unstructured” data.  But a quick call with my colleague, Mark Beyer, will show that there is no such thing as unstructured data.  For any [...]

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Category: Content Management EHR Healthcare MDM Master Content Management Metadata Management     Tags: , , ,