Gartner Blog Network


Chrome Browser Over Engineering?

by Andrew White  |  July 6, 2017  |  3 Comments

Have you noticed how your Chrome browser “settings” have just been “upgraded” or worse, “improved”?  I noticed last week – when I spent a few minutes looking for the settings I have to play with periodically.  You can tell when the engineers have taken over the head office when, after such an “improvement” has been approved and released, the user find out that it now takes more “clicks” to complete a given task than it did before.

Clicking on a line of text, even right-clicking using a context sensitive interaction, is fare more self-evident than having to find a separate control that now has to be engaged with directly.

Once marketing gets back in control, we can assume simplification.  But until that time, we have to watch out for over engineered simplicity.

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Andrew White
Research VP
8 years at Gartner
22 years IT industry

Andrew White is a research vice president and agenda manager for MDM and Analytics at Gartner. His main research focus is master data management (MDM) and the drill-down topic of creating the "single view of the product" using MDM of product data. He was co-chair… Read Full Bio


Thoughts on Chrome Browser Over Engineering?


  1. John Mc Adams says:

    I can name 3 apps which have been ‘upgraded’ of late making them unusable, they can’t have been tested. I worry that the techies are taking over design again!

  2. Andrew White says:

    Hi John,

    Thanks for stopping by. Let’s not forget that technology types will hail these new features as “groundbreaking”, “improvements”, even “client tested”. And yes, they might even say that these save money or make us more productive. My foot. IT for IT sake sometimes…. Please, can we have real users drive some of this stuff????



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