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The Small Print Will Get You Every Time

by Andrew White  |  June 23, 2014  |  3 Comments

After paying my household insurance for 10 years (with American Home Shield), I get to find out today that the contract does NOT cover the spring of my garage door.  It just so happens that spring is one of the major parts of the door.  Apart from the motor and the rail assembly, that is about it.  If I had known the spring wasn’t part of the deal, I probably would not have used AHS.  Consumers get caught all the time with this stuff.  Great.  Another expensive repair.  Thanks, but no thanks, AHS.  Why do I get the feeling I need to bore myself with reading a document most firms don’t even send to you now, unless you specifically ask for a copy.

Category: household-insurance  

Andrew White
Research VP
8 years at Gartner
22 years IT industry

Andrew White is a research vice president and agenda manager for MDM and Analytics at Gartner. His main research focus is master data management (MDM) and the drill-down topic of creating the "single view of the product" using MDM of product data. He was co-chair… Read Full Bio

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