Andrew Frank

A member of the Gartner Blog Network

Entries Tagged as 'Social Media Monitors'


The Recession Marketing Dialog

by Andrew Frank  |  October 24, 2008  |  5 Comments

I’m not a historian, but I’m pretty sure that in ancient Rome, whenever the economy took a dive, all across the land CFOs and CMOs would meet and argue about whether to cut the budget for painting signs on the city walls. “Necessito pro populus specto nostrum insigne!” the CMO would shout. “Necessito nostrum argentum [...]

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The Watchdogs List

by Andrew Frank  |  October 17, 2008  |  12 Comments

UPDATE: word now comes from Marcel at Radian6 that two of our respondents, Radian6 and Cision, have announced a partnership… Continuing yesterday’s surge of interest in the dogfood experiment, I’m happy to offer the roundup of rapid responders. Since the responses were unfortunately divided between two blogs, one of which was moderated, the relative order [...]

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Can Social Media Monitors Predict the Future?

by Andrew Frank  |  October 6, 2008  |  21 Comments

There are many important tactical reasons for an enterprise to monitor social media: to protect its brand and reputation, gauge the effectiveness of its marketing, extend its customer service relationships, find and engage with influencers, and so forth. But many social media analysts make an even stronger claim: that social media holds the key to [...]

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The Watchdogs are Alert!

by Andrew Frank  |  October 3, 2008  |  10 Comments

Yesterday’s experimental call-out to social media monitors produced an eye-opening result: 27 responses in just over 24 hours from social media monitor companies who proved were listening. Of the 34 companies I mentioned, 16 responded (some more than once). In addition, 4 responded whom I hadn’t mentioned. The ones I mentioned who responded as of [...]

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Which Social Media Monitors Eat Their Own Dog Food?

by Andrew Frank  |  October 2, 2008  |  20 Comments

I, for one, try to practice what I preach by keeping up with how my output reverberates in the blogosphere. So I noticed this recent post by Blake Cahill at Visible Technologies referencing a note I recently released called Social Media Delivers Marketing Intelligence (subscription required) that examined the burgeoning world of social media monitors. [...]

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