Andrew Frank

A member of the Gartner Blog Network

Entries Tagged as 'digital marketing'


News of the Death of Paid Media is Greatly Exaggerated

by Andrew Frank  |  May 7, 2013  |  Comments Off

Last week’s Customer 360 conference in San Diego provided a good opportunity to sample what’s on the minds of marketers, and one question I heard a few times was, do you anticipate companies (like ours) shifting their ad budgets to big data initiatives in marketing? In fact, there is plenty of evidence of a long-term [...]

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Category: Advertising Data-Driven Marketing Disruption Media     Tags: , ,

Big Data and Marketing: Overcoming the Bias toward Bias

by Andrew Frank  |  April 16, 2013  |  2 Comments

As revolutions go, the Big Data Revolution is a tough one to get really passionate about. Revolutions work best when they rally around simple, inspiring principles: freedom, equality, really handy devices….  But Big Data, which Gartner defines as ”high-volume, high-velocity and high-variety information assets that demand cost-effective, innovative forms of information processing for enhanced insight and [...]

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Category: Data-Driven Marketing Disruption Uncategorized     Tags: , , ,

Social Marketing’s Latest Challenge: Finding the Authentic Voice of the Brand

by Andrew Frank  |  April 4, 2013  |  Comments Off

“We were reprimanded by management for casual tone and conversational voice,” reports one respondent to Gartner’s latest social marketing survey (free excerpt available here). “We locked down employee participation because it didn’t reflect our brand values,” reports another. Internal conflicts like this used to be minor matters, but the inexorable rise of social marketing is [...]

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Category: Data-Driven Marketing Media Uncategorized     Tags: , ,

How the App-Web Disconnect Affects Digital Marketing Experiences

by Andrew Frank  |  March 4, 2013  |  2 Comments

Reviewing email on my iPad, I get a message from LinkedIn reminding me that I have important invitations waiting. I’ve been remiss! Fortunately, LinkedIn totally gets convenience: there’s an “Accept” button right here in the email, which I tap thankfully. Being a web link, it takes me to a LinkedIn URL in Safari which, detecting [...]

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Category: Applications Media     Tags: , , , , ,

Social Media and Big Data Put New Power in the Hands of Digital Marketers

by Andrew Frank  |  February 28, 2013  |  Comments Off

If there was any doubt that social media and big data are joining forces to revolutionize marketing, this announcement from Facebook should put it to rest: “Today, we’re expanding custom audiences to allow businesses to use Datalogix, Epsilon, Acxiom, and BlueKai to further enhance the ads they run on Facebook.” In other words, marketers will [...]

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Category: Advertising Data-Driven Marketing Media     Tags: , , , , ,

Mobile Marketers and Publishers Face Growing Pains

by Andrew Frank  |  February 22, 2013  |  Comments Off

Last fall, my colleague Stephanie Baghdassarian and I found ourselves in an interesting situation. We were working on our annual mobile advertising forecast (subscription required), and the data was telling us that mobile advertising revenue worldwide was growing almost 60% faster than we had predicted the previous year – a difference that amounted to almost [...]

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Category: Advertising Data-Driven Marketing Media Mobile Uncategorized     Tags: , , , ,

Google Steers Digital Advertisers toward Mobile

by Andrew Frank  |  February 7, 2013  |  1 Comment

Google’s announcement that its new “enhanced campaigns” upgrade to AdWords will soon eliminate (or at least limit) the capability of its customers to specify explicitly whether they want to include mobile devices or desktops only in their campaigns is generating a predictable range of responses, from anger over loss of control to praise over simplification [...]

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Category: Advertising Data-Driven Marketing Disruption Media     Tags: , ,

A Lesson in Attribution for Digital Marketers

by Andrew Frank  |  January 23, 2013  |  1 Comment

Here’s a riddle. A marketer is using an attribution modeling tool to analyze how her digital display, search, and social campaigns are working. The tool looks at all the conversions on her web site and, for each conversion, determines which touch points were present in the customer’s path to conversion. It then uses this data [...]

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Category: Advertising Data-Driven Marketing     Tags: ,

Why Mass Media Still Matters

by Andrew Frank  |  January 11, 2013  |  1 Comment

  Following the revelation that Super Bowl ads sold out this year for an average $3.7-$3.8 million, we took a small, unscientific poll of our digital marketing analysts to see if we collectively believed such an investment was still worth it in the digital age. The results were far from unanimous, but more analysts agreed [...]

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Category: Advertising Data-Driven Marketing Media     Tags: , ,

One-to-one Marketing Returns in the Age of Big Data

by Andrew Frank  |  December 7, 2012  |  6 Comments

From da Vinci’s flying machines to Alan Kaye’s Dynabook, history is filled with visionary technology concepts hatched well before they could be built. It’s been nearly 20 years since Peppers and Rogers brought the term “one-to-one marketing” into the popular lexicon and inspired a wave of mostly ill-fated pioneers to chase the powerful idea that [...]

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Category: Advertising Cloud Data-Driven Marketing Disruption Media     Tags: ,