Comments on: This is Not a Product Test

By: Andrew Frank

Andrew Frank — Fri, 17 Oct 2008 17:42:59 +0000

Adam,

You wrote
> Side note: why did it take Gartner six hours to find your detractors?

It didn’t. It took that amount of time to respond and that’s because this happened while I was at Symposium where I was either presenting or interacting with clients in 1on1 sessions from 7am until 12:30pm when I had to head to the airport. I did the post from there. This seems to be a general hazard for busy people with personal blogs.

I like your “free tool” idea, although I suspect that there’s currently more pressure among vendors of all types to secure revenue.

By: Adam Zand @NoOneYouKnow

Adam Zand @NoOneYouKnow — Fri, 17 Oct 2008 17:30:58 +0000

Andrew,
An interesting experiment and I’m glad you acknowledged how Gartner and you erred on David Meerman Scott’s blog: http://www.webinknow.com/2008/10/gartner-fails-m.html#comment-135047097. Side note: why did it take Gartner six hours to find your detractors?

Speed and recognition is important, but the more telling point for business is how they respond. It is great that all the vendors listed (and some you missed) were able to play the hide, seek and comment exercise. However, the truly progressive companies have the technology, but more importantly the intelligence to respond, engage, solve problems and add value.

Maybe you can set up a new challenge for the vendors to provide a free strategy or tool that benefits the social web and wider community? I can think of plenty of home owners, nonprofits or even impoverished plumbers who could benefit from the brainpower collected in your comments section.

By: What’s Working in Marketing » Social Media Test Brings Gartner Mea Culpa

Thu, 16 Oct 2008 22:00:23 +0000

[...] Well, to make a long story short, Gartner has stepped up to the plate and acknowledged the problem and explained what happened. Apparently there was a technology problem. Here’s Gartner’s repsonse in David’s blog: Here I am, and here’s my response: http://blogs.gartner.com/andrew_frank/2008/10/16/this-is-not-a-product-test/ [...]

By: Diane Thieke

Diane Thieke — Thu, 16 Oct 2008 20:52:57 +0000

Hi Andrew,

Thanks for the explanation. I, too, am happy to see Gartner becoming more active. At Dow Jones Insight (formerly Factiva Insight), we’re looking forward to joining this conversation.

Best,
Diane
Dow Jones

By: Scott Hepburn

Scott Hepburn — Thu, 16 Oct 2008 20:48:30 +0000

Well done on the response post, Andrew. While David’s post and the ensuing comments probably weren’t the feedback you were hoping for, I think your fair and measured response speaks volumes about Gartner.

Unintended “snafus” happen to all of us — thanks for handling it with poise.

By: David Meerman Scott

David Meerman Scott — Thu, 16 Oct 2008 20:37:42 +0000

Andrew,

Many thanks for your clarification to my blog post. I understand the situation and the clarification is important for the companies affected.

Your follow-up post will be very valuable and I look forward to seeing it.

Best, David

By: Alecia O'Brien

Alecia O'Brien — Thu, 16 Oct 2008 20:35:16 +0000

Good for you Andrew!

Alecia
dna13

By: Blake Cahill

Blake Cahill — Thu, 16 Oct 2008 18:16:03 +0000

VT is glad to see Gartner becoming more active in this space.

Blake
Visible Technologies

By: Valerie Combs

Valerie Combs — Thu, 16 Oct 2008 17:48:46 +0000

Looks like my comment on David’s blog just missed this – well put Andrew!

valerie

By: Marcel LeBrun

Marcel LeBrun — Thu, 16 Oct 2008 17:32:31 +0000

Great response, Andrew. It shows that Gartner is listening too!
Marcel
Radian6