Andrea DiMaio

The US Navy has published a “one-stop-shop of its social media pages across various social media sites”. This is both a simple and a great idea. This directory serves multiple purposes:

It works as an inventory tool. Once different parts of a complex organization start establishing their presence on social media, it is easy to lose [...]

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Over the last year or so I have had several conversations with some Gartner clients as well colleagues about how government organizations should address social media, which have shown apparently divergent viewpoints.
One school of thought suggests that the use of social media should be carefully planned and controlled by government, and that having a sufficiently [...]

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I spent two very intense weeks in the US and Canada, meeting hundreds of clients at all government levels on the topic of social media. I started in Orlando with chatting in the backstage and then on stage with Vivek Kundra, the US CIO, then I had countless one-on-ones and round tables with clients from [...]

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This week at Gartner Symposium in Orlando with countless conversations with government clients has confirmed my belief that agencies in all tiers of government and jurisdictions need to face the challenges and opportunities presented by social media, and they must do so earlier rather than later.
I met three categories of clients:

Have-nots.. They usually work in [...]

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Today I was presenting about Web 2.0 to an audience from a federal agency. As usual, I took a look at their web site as well as their presence on some of the mainstream social media, and found that they seemed to have a group on Facebook, with about 900 members. The agency logo is [...]

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In my latest post on the relationships between social networking and cloud computing from a government perspective, I made a statement that has raised a number of comments from some of my colleagues. I said that cloud computing is just one particular manifestation of the commoditization of government.
One observed that while delivering government  benefits might [...]

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Over the last several months I have been researching on both web 2.0 and cloud computing in government. Incidentally, both topics are top of mind for the new US administration.
I am working on a research note that explores in detail the analogies between these two topics, but I want to share some of my thoughts [...]

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As a Gartner analyst I travel and live a lot outside of my home country, which is Italy. Actually, my entire professional life, even before joining Gartner, has led me to work abroad with international partners and client. This means that I have plenty of opportunities to look at my country almost as an outsider,
This [...]

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During my several meetings in the U.S. and Canada over the last few days, I have been checking with almost every single client whether they allow users to access Facebook and other social media sites. As I was expecting, most ban them but make provisions for exceptions if duly justified with a business case.
Out of [...]

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