Andrea DiMaio

Every other year the ministers responsible for e-government in the EU member states, candidate accession countries and those in European free trade area meet to discuss respective progress on e-government as well as common future objectives. This year they are meeting at a conference in Malmo (Sweden) on November 19-20.
Why a declaration?
The most important political [...]

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Most conversations about Government 2.0 assume that:

Government provides data to citizens to provide openness and transparency
Citizens engage with government to improve policy-making and service delivery

This approach implies that data flows from government to citizens and engagement flows from citizen to government. This is what I call the asymmetry of Government 2.0, since flows appear to [...]

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I have been preaching for a while that investments in government portals need to be critically reassessed, as citizens look for different and more convenient ways to access. My position on this, dating back to 2001, well before anybody would even spell “Web 2.0” was based on the simple observation that governments cannot easily provide [...]

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As the agenda manager for the government research team in Gartner, I am in the process of gathering input from clients and non clients about the areas we should be researching about in the course of 2010.
You are welcome to respond to our survey, which asks three very simple questions:

What are your top three technology [...]

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Over the last year or so I have had several conversations with some Gartner clients as well colleagues about how government organizations should address social media, which have shown apparently divergent viewpoints.
One school of thought suggests that the use of social media should be carefully planned and controlled by government, and that having a sufficiently [...]

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Over the last several months I have been writing extensively, both on this blog and in our client-focused research notes, on the characteristics of what many call government 2.0. Citizen-drive, employee-centricity, open data availability, emergent architectures are all key features. But I have always tried to figure out which of these characteristics is the most [...]

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I spent two very intense weeks in the US and Canada, meeting hundreds of clients at all government levels on the topic of social media. I started in Orlando with chatting in the backstage and then on stage with Vivek Kundra, the US CIO, then I had countless one-on-ones and round tables with clients from [...]

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Last Friday I spent an hour with several people from a county government in the U.S.. we had a very interesting conversation about the role of social media in engaging citizens. The population in that county is relatively affluent, young and indeed quite difficult to interest in government. Further, there does not seem to be [...]

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This week at Gartner Symposium in Orlando with countless conversations with government clients has confirmed my belief that agencies in all tiers of government and jurisdictions need to face the challenges and opportunities presented by social media, and they must do so earlier rather than later.
I met three categories of clients:

Have-nots.. They usually work in [...]

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Reading a blog post on Programmableweb I’ve been reminded (as if there was a need) that there are six different mashup contests currently going on, including two in Australia, one in San Francisco and one in New York.
As I said a while ago, this is a sign that government 2.0 is reaching what we at [...]

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