Andrea DiMaio

A member of the Gartner Blog Network

Entries Tagged as 'employee-centric'


Why Employees Are The Missing Link for Successful Open Government

by Andrea Di Maio  |  May 3, 2012  |  11 Comments

Open government initiatives are either aimed at providing greater transparency, usually as a reaction to an accusation or perception of excessive secrecy, or at engaging citizens in specific problem solution as well as service delivery. It is probably fair to say that the US federal initiatives are closer to the former, while UK initiatives are [...]

11 Comments »

Category: open government data web 2.0 in government     Tags: , ,

What’s in a Name, and in a Job Description

by Andrea Di Maio  |  September 16, 2011  |  2 Comments

Yesterday I had a lovely conversation with a client from south America about their social media communication plan. The client’s first name was Alexandre and I was surprised when I heard a female voice, as I thought it was a male name. This was only mildly embarrassing but certainly comforting for somebody who carries a [...]

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Category: web 2.0 in government     Tags: ,

When Government Employees Are Better Than Their Leaders

by Andrea Di Maio  |  December 15, 2010  |  2 Comments

As I have often being griping about government disservice to exemplify inadequate use of technology, I’d like to share a positive example, just for a change. I had to go to the closest Tax Agency branch for a boring administrative obligation. I took my ticket from a kiosk and started my presumably long wait before [...]

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Category: e-government     Tags:

Government 2.0 Has Not Failed Yet, But The Clock Is Ticking

by Andrea Di Maio  |  November 17, 2010  |  8 Comments

While at the Gartner Symposium in Sydney, I was interviewed about my take about the progress of government 2.0 initiatives in Australia and worldwide.  About a year ago I had been quite complimentary of the work done by the Government 2.0 Taskforce here, so the journalist was somewhat surprised about my skepticism, already expressed in [...]

8 Comments »

Category: social networks in government web 2.0 in government     Tags: , ,

Even in Australia, Real Employee-Centricity Is Yet to Come

by Andrea Di Maio  |  November 15, 2010  |  3 Comments

At the Gartner Symposium in Sydney, I moderated a panel with Ann Steward, CIO of the Federal Australian Government, and Craig Thomler, online communications director for the Department of Health and Aging, but attending on an individual basis as a gov 2.0 advocate. It was a lovely discussion, characterized by the pragmatism and common sense [...]

3 Comments »

Category: web 2.0 in government     Tags: , ,

Facing major public service disruptions: is this the new normal?

by Andrea Di Maio  |  November 9, 2010  |  3 Comments

Last week, while I was waiting to take off for London to meet clients, knowing that I would have to deal with a 24 hour strike of the London subway, our pilot announced that take off is delayed due to a strike of air traffic controllers in France. Speaking of which, I also knew that [...]

3 Comments »

Category: social networks in government     Tags:

O’Reilly, Open Government and the Ingenuity of Enthusiasm

by Andrea Di Maio  |  August 27, 2010  |  4 Comments

I just read an interview that Tim O’Really gave to The Hill about government 2.0. In this interview, he reinforces his faith into “government as a platform”, praises the Federal CIO Vivek Kundra for his open government activities and – most importantly – stresses that open government and open data is not only about transparency, [...]

4 Comments »

Category: open government data     Tags: ,

Employees-First, Citizen-Second: The Best Route to Open Government

by Andrea Di Maio  |  August 7, 2010  |  5 Comments

Those who read my blog probably know very well that one of its leitmotivs is the key role that government employees can and should play in open government and government 2.0 initiatives. It is probably turning into an obsession, since the other day one of my posts was retweeted with the following preamble: “At the [...]

5 Comments »

Category: social networks in government web 2.0 in government     Tags: , ,

Canadian Public Sector Chief Calling for Web 2.0 Tools is A Breeze of Fresh Air

by Andrea Di Maio  |  April 14, 2010  |  1 Comment

As recently reported by the Canadian press, the Privy Council Clerk, who heads the public sector in the country, called for modernizing the workplace, making reference to the role of web 2.0 technology to improve knowledge sharing and to the changing expectations and behaviors of new generations of government employees. Over the last several months [...]

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Category: web 2.0 in government     Tags: ,

Why So Many Are Getting Government 2.0 Wrong

by Andrea Di Maio  |  October 16, 2009  |  26 Comments

Over the last several months I have stressed both the promise and the danger of the many activities around the use of web 2.0 technologies in and by governments, currently nicknames as “government 2.0” (incidentally, I am working on a research note with a formal Garner definition of this term). Most of my criticisms to [...]

26 Comments »

Category: web 2.0 in government     Tags: , ,