Andrea DiMaio

Every other year the ministers responsible for e-government in the EU member states, candidate accession countries and those in European free trade area meet to discuss respective progress on e-government as well as common future objectives. This year they are meeting at a conference in Malmo (Sweden) on November 19-20.
Why a declaration?
The most important political [...]

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Last month I expressed my reservations about the usefulness of mashup contests, i.e. those initiatives where people are invited to submit applications that use public data available on government web sites to create new view of that data. After the various AppsForDemocracy, AppsForAmerica, INCA and others, it is now the Australian mashup contest to capture [...]

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I have just publish a note that provides Gartner definition of Government 2.0 as the use of IT to socialize and commoditize government services, processes and data.
While there is a research note (access for clients only) explaining the definition in some detail, I want to provide the main highlights here.
The socialization of information has multiple [...]

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Most conversations about Government 2.0 assume that:

Government provides data to citizens to provide openness and transparency
Citizens engage with government to improve policy-making and service delivery

This approach implies that data flows from government to citizens and engagement flows from citizen to government. This is what I call the asymmetry of Government 2.0, since flows appear to [...]

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Over the last year or so I have had several conversations with some Gartner clients as well colleagues about how government organizations should address social media, which have shown apparently divergent viewpoints.
One school of thought suggests that the use of social media should be carefully planned and controlled by government, and that having a sufficiently [...]

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After two exciting weeks in North America where I discussed social media in government, I found a somewhat quieter environment among our clients at the Gartner European Symposium in Cannes.
There does not seem to be a real sense of urgency. Engaging citizens remains a noble aspiration but few would consider doing it by reaching out [...]

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Over the last several months I have been writing extensively, both on this blog and in our client-focused research notes, on the characteristics of what many call government 2.0. Citizen-drive, employee-centricity, open data availability, emergent architectures are all key features. But I have always tried to figure out which of these characteristics is the most [...]

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I spent two very intense weeks in the US and Canada, meeting hundreds of clients at all government levels on the topic of social media. I started in Orlando with chatting in the backstage and then on stage with Vivek Kundra, the US CIO, then I had countless one-on-ones and round tables with clients from [...]

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Over the last several months I have stressed both the promise and the danger of the many activities around the use of web 2.0 technologies in and by governments, currently nicknames as “government 2.0” (incidentally, I am working on a research note with a formal Garner definition of this term).
Most of my criticisms to some [...]

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Over the last few months, in client conversations or blog discussions, it has become apparent to me that some of us look at the impact of web 2.0 on government – also nicknamed “Government 2.0” – from the wrong perspective.
Many think about how government as an organization (or actually a set of organizations and institutions) [...]

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