by Andrea Di Maio | January 24, 2012 | 2 Comments
The US General Services Administration offers a 12-week course for government professionals to master social media. The program looks quite comprehensive, with a good mixture of theory and practice. Weeks 1–2: Communities Off Line and On: Why do we form social networks? What forms do social networks take? How do we manage social networks to [...]
Category: social networks in government web 2.0 in government Tags: government 2.0
by Andrea Di Maio | January 9, 2012 | 11 Comments
During the Christmas break I have been reading “The Social Organization”, an excellent book written by two distinguished colleagues of mine, Anthony Bradley and Mark McDonald, which looks at how organizations in different industry sectors can take advantage from social media more strategically than many do today. The book leverages a lot of Gartner research [...]
Category: social networks in government Tags: social media
by Andrea Di Maio | December 8, 2011 | 3 Comments
A few days ago I had an inquiry with a local government organization that operates in a vast and sparsely population territory. Their problem is how to reach out to citizens with information about their council activities and give them the opportunity to engage without having to physically participate in meetings. My first reaction was [...]
Category: social networks in government web 2.0 in government Tags: government 2.0
by Andrea Di Maio | December 1, 2011 | 13 Comments
I just browsed through two documents that were published by the New Zealand government: Social Media in Government: High Level Guidance, targeted to organizations that “are trying to decide if they should use social media in a communications, community engagement, or a policy consultation context”; and Social Media in Government: Hand-On Toolbox, targeted to practitioners [...]
Category: social networks in government web 2.0 in government Tags: government 2.0, New Zealand
by Andrea Di Maio | November 8, 2011 | 1 Comment
My busy first day at the Gartner European Symposium in Barcelona ended with a quite interesting round table with a few clients on the topic of social media in government. Almost immediately we ended up discussing about the distinction between internal and external use of social media. One attendee shared that, despite the success their [...]
Category: social networks in government web 2.0 in government Tags: social media, symposium
by Andrea Di Maio | October 13, 2011 | Comments Off
Today I spent my morning at the IAB Forum, a large conference and exhibition that is held in Milan with companies and professionals in the advertisement and communication business. Quite a different crowd than what I am used to as a government analyst. I was scheduled to speak after the Milan city manager, and a [...]
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Category: social networks in government web 2.0 in government Tags: government 2.0, social media
by Andrea Di Maio | September 26, 2011 | 3 Comments
A few days ago I entered a famous sanctuary in the city of Pompeii. Whereas many people know Pompeii for the ruins after the Vesuvius eruption of 79 a.C., the church of Pompeii is even more famous for many devoted Italians who pay a visit to Our Lady of Pompeii. While I was there, looking [...]
Category: social networks in government web 2.0 in government Tags: education, Facebook, luddites
by Andrea Di Maio | September 20, 2011 | 1 Comment
As social networks become increasingly important for business and social relationships, we have to decide who to trust, how to identify authoritative sources, and how to distill independent from biased opinions, background noise from valuable nuggets. Whereas there is no such thing as a widely recognized and “standard” sets of metrics, people use metrics such [...]
Category: social networks in government Tags: social media
by Andrea Di Maio | June 22, 2011 | 5 Comments
Over the last 20 years and more we have heard all sorts of political statements highlighting how essential IT is to productivity and economic growth. Countless surveys have shown a clear correlation about factors like IT spending per capita and digital literacy, and growth and competitiveness of economies. Usually this leads to calls for greater [...]
Category: social networks in government web 2.0 in government Tags: Italy, open government, taxes
by Andrea Di Maio | June 16, 2011 | 1 Comment
When I was in Canada last week I had a lovely lunch with clients from a provincial agency in the western part of the country. We were discussing about how to make effective use of social media for citizen engagement purposes and I made an example I use quite often (and gave in a previous [...]
Category: social networks in government Tags: Canada, government 2.0
