Andrea DiMaio

On April 21st, the HM Treasury released the final Operational Efficiency Program report, which contains a series of recommendations from appointed advisors to improve the efficiency of the UK public sector by addressing five areas, i.e. back-office and IT, collaborative procurement, asset management and sales, property and local incentives and empowerment.
The UK government has to [...]

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The interoperability of technologies, data and applications across different government agencies, tiers and jurisdictions has been a keystone of e-government and government transformation programs for almost a decade. The nirvana of any such program is to achieve seamless integration between processes and applications, to make the structure of government invisible (or irrelevant) to service delivery, [...]

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Sir Peter Gershon, who developed the famous Efficiency Review for the UK government in 2004, recently released a similar report for the Australian government. Among other things, the report includes a very enlightening section on shared services:

[...] 5.3.3 Consider shared services carefully
The review received a number of inputs from industry indicating the significant benefit to [...]

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Yesterday I gave my presentation “The future of government is no government” for the first time (here is a blog post that describes it). Weird room set up, very wide with screens at each side, and a small podium.
 I had the feeling that the audience was quite intrigued by the idea of governments doing less (or, [...]

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Yesterday I was with my colleague Max Claps at a briefing in Copenhagen, where we had a chance to discuss the two big “shared service” initiatives that are being undertaken by central government there. One concerns the sharing and consolidation of all IT infrastructure under a single organizations that will be hosted by the tax [...]

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In a previous post I shared a controversial view about the role and importance of shared services for governments. Over the last couple of days I have had several meetings with government organizations contemplating some form of shared services as well as vendors who want to play in this space.
Interestingly enough, those who focus on [...]

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Yesterday I had an interesting conversation with a client working for a central government authority that is in the middle of developing its sourcing strategy. They plan to outsource a number of services, including IT, HR, vehicle fleet management and more, and they are looking into available shared service arrangements. The client expressed his discomfort [...]

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