Andrea DiMaio

Every other year the ministers responsible for e-government in the EU member states, candidate accession countries and those in European free trade area meet to discuss respective progress on e-government as well as common future objectives. This year they are meeting at a conference in Malmo (Sweden) on November 19-20.
Why a declaration?
The most important political [...]

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I have been preaching for a while that investments in government portals need to be critically reassessed, as citizens look for different and more convenient ways to access. My position on this, dating back to 2001, well before anybody would even spell “Web 2.0” was based on the simple observation that governments cannot easily provide [...]

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Over the last several years, when pitching on e-government or – more recently – government 2.0, I have been highlighting that citizen satisfaction depend on demonstrable improvement of service levels, as well as their expectations about service levels.
I have been living in Brussels, Belgium for a few years in the nineties and I can say [...]

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This morning I read quite a refreshing post looking at numbers about traffic and relevance of government web sites compared to others (search engines, social sites, retailers, sport, music) and finding out that they are not as popular as all the enthusiasts of e-government and now government 2.0 seem to believe.
I did a similar analysis [...]

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While many of my posts concern the United States – where most of the IT-drive government innovation seems to be happening – and I do occasionally cover other countries, I have never commented about what is going on in the largest EU nation and one of the largest economies in the world, i.e. Germany.
I have [...]

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Earlier today I came across a great post by Candi Harrison about “Government Websites Are Not Newpapers”. In her blog post she says that
…she is noticing that some agency websites seem to be slipping backwards, featuring agency news rather than top citizen tasks on their home…
…It appears that agency public affairs staffs are really getting [...]

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I spent most of the day attending an interesting workshop held as part of the European Forum in Alpbach, a beautiful town hidden in the mountains of the the Tyrol region in Austria.
The topic of the workshop was the conflict between citizens and public administration in government 2.0, and there was quite an impressive line [...]

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Since when the term e-government was coined around the end of the nineties, it has almost inevitably referred to the use of Internet and other information technologies to transform the way government organizations deliver services and operate. I do not think that definition has really changed since. E-government was always part of a larger initiative, [...]

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According to an article on the Washington Post,
A federal judge ruled Tuesday that Prince George’s County violated the U.S. Constitution when it furloughed 5,900 workers in the last fiscal year, a decision that could force the county to repay millions in wages
[…]
The judge also wrote that the ruling “is not a pronouncement regarding furloughs in [...]

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I have been willing to post about this since when I knew, but wanted to wait for the official news. My (now former) colleague and friend Dave McClure, who has been managing and research VP in the Gartner government research team, is starting his new job at the General Services Administration, as Associate Administrator for [...]

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