Andrea DiMaio

Over the last several years, when pitching on e-government or – more recently – government 2.0, I have been highlighting that citizen satisfaction depend on demonstrable improvement of service levels, as well as their expectations about service levels.
I have been living in Brussels, Belgium for a few years in the nineties and I can say [...]

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This morning I read quite a refreshing post looking at numbers about traffic and relevance of government web sites compared to others (search engines, social sites, retailers, sport, music) and finding out that they are not as popular as all the enthusiasts of e-government and now government 2.0 seem to believe.
I did a similar analysis [...]

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While many of my posts concern the United States – where most of the IT-drive government innovation seems to be happening – and I do occasionally cover other countries, I have never commented about what is going on in the largest EU nation and one of the largest economies in the world, i.e. Germany.
I have [...]

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Earlier today I came across a great post by Candi Harrison about “Government Websites Are Not Newpapers”. In her blog post she says that
…she is noticing that some agency websites seem to be slipping backwards, featuring agency news rather than top citizen tasks on their home…
…It appears that agency public affairs staffs are really getting [...]

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I spent most of the day attending an interesting workshop held as part of the European Forum in Alpbach, a beautiful town hidden in the mountains of the the Tyrol region in Austria.
The topic of the workshop was the conflict between citizens and public administration in government 2.0, and there was quite an impressive line [...]

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Since when the term e-government was coined around the end of the nineties, it has almost inevitably referred to the use of Internet and other information technologies to transform the way government organizations deliver services and operate. I do not think that definition has really changed since. E-government was always part of a larger initiative, [...]

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According to an article on the Washington Post,
A federal judge ruled Tuesday that Prince George’s County violated the U.S. Constitution when it furloughed 5,900 workers in the last fiscal year, a decision that could force the county to repay millions in wages
[…]
The judge also wrote that the ruling “is not a pronouncement regarding furloughs in [...]

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I have been willing to post about this since when I knew, but wanted to wait for the official news. My (now former) colleague and friend Dave McClure, who has been managing and research VP in the Gartner government research team, is starting his new job at the General Services Administration, as Associate Administrator for [...]

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Over the last two days, the blogosphere has witnessed an interesting debate about whether Vivek Kundra’s resume is entirely accurate and sufficient for his current role as U.S. Federal CIO. It all started with a blog post by John Dvorak, where he casted doubts about Vivek’s academic achievements and his experience outside the public sector, [...]

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Last week I read an interesting exchange between David Davis, former UK shadow home secretary, and Google about whether Google Health and the likes would be a good idea or not to store patient records in the UK, something I mentioned in a previous blog post.
When politicians look into private solutions to storing citizen data, [...]

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