Andrea DiMaio

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Andrea Di Maio
Managing VP
15 years at Gartner
28 years IT industry

Andrea Di Maio is a managing vice president for public sector in Gartner Research, covering government and education. His personal research focus is on digital government strategies strategies, Web 2.0, open government, cloud computing, the business value of IT, smart cities, and the impact of technology on the future of government Read Full Bio

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Open Data Can and Will Shift the Power Balance

by Andrea Di Maio  |  January 21, 2014  |  3 Comments

The recent case of two students at Yale, who¬†used university data to build a web site that allowed students to plan their schedules while comparing class evaluations and teacher ratings for the past three semesters. shows that unintended uses of data can have a profound impact on organizations, both in the private and in public sector. In this particular case it does not look like the University made course data available as open data, and there was some data scraping work that the students’ application had to perform to provide the intended functionalities.

However the growing availability of open data as well as the ability of people to exchange their own data via social networks is definitely challenging whomever owns and provides data for specific constituencies.

The challenge is two-fold. On the one hand different ways of presenting, combining and analyzing open data lead to new customer attitudes, different expectations and behavioral patterns as well as reputation shifts that can be difficult to intercept and influence. On the other hand, customers and other stakeholders post and share data about their own views and experiences with their service providers: customer reviews on web sites as well as customer comments on social media are already a well know major influencer of customer behavior.

However, while commercial enterprises are more used to deal with this form of competition, government organizations and other  public sector institutions are having a harder time. There is an assumption that they hold trusted information and that they are the single source of truth when it comes to the data they own and administer. Unfortunately trust is shifting from established organizations to people. While this is happening at different pace in different jurisdictions Рmostly related to how much citizens trust their current government as well as government-owned or funded academic institutions and school districts Рit is a fact that nit is happening everywhere.

The irony is that most governments are embarking in open data policies and strategies, based on the assumption that data will contribute to economic development in their region. This will certainly happen in the long run, but before that public sector organizations will have to bear the cost of providing open data and of dealing with their unplanned or unintended use, which can and will challenges established policies and processes. It is probably time for not only opening date, but also being open about how to deal with the inevitable change that the use of open data will drive: yet another reason why open government should not be perceived – as it is now – as a separate initiative, but should become the normal course of business, entrenched in everything governments do.

3 Comments »

Category: open government data     Tags: , ,

3 responses so far ↓

  • 1 Open Data Can and Will Shift the Power Balance | All that Cuteness   January 21, 2014 at 3:14 am

    [...] By Andrea Di Maio [...]

  • 2 Fred 760   January 21, 2014 at 4:35 pm

    Open data and unintended consequences.
    One enduring problem with government is it’s inability to use feedback. Programs are established by law and seldom revised, plodding along on the road to Mission. Effectiveness is seldom a matter of concern, in programs with established clienteles and patrons. Please note that oddity where the bad public schools can get MORE money…
    OPEN data that includes performance information could tighten up the feedback (cybernetic loop) use and improve operations in the cases where the Public knows , but the agencies do not. The data reported BY or to the Government is subject to what Cornwallis noticed as “all of these figures {observations/data} are based on reports from the village watchman, who puts down whatever he damn pleases”
    What needs to evolve are ways of contributing the public’s encounter data to the “official version”.
    Says me, that’s who.

  • 3 groundrace   January 22, 2014 at 5:36 am

    data like everything else in the markets should follow the demand/offer rule but in the market of information this isn’t happening. When it contains data related to good results than is abboundant while when it comes to hilight failures is scarse and keept far from the public scene and this independently from its usefulness. Assumptions that data will contribute to economic development are valid also in the short term as far governments are available to open valuable datasets and to align its offer for data with the business and citizen demand. If this will not happen naturally than someone will organize and force the box to make it open for everyone