Andrea Di MaioAt the Gartner Symposium in Sydney, I moderated a panel with Ann Steward, CIO of the Federal Australian Government, and Craig Thomler, online communications director for the Department of Health and Aging, but attending on an individual basis as a gov 2.0 advocate.
It was a lovely discussion, characterized by the pragmatism and common sense that is typical in this part of the world.
One thing that emerged with clarity though was that, despite the employee-centricity of the Australian Gov 2.0 Taskforce (see previous post), most of the activities and examples concern how government agencies (i.e. institutions) engage, and not how employees do.
This was confirmed by the rather neat distinction between internal collaboration platform (such as GovSpace in the federal government) and external ones, and the fact that the conversation always pointed toward institutional examples involving communications and referring mostly to broad policy issues
Craig observed that this is probably a sign of the still relatively limited degree of maturity on government 2.0, which is still firmly in the hands of communications people and activists.
Nothing wrong with that, in principle, but I do not see how senior government executives will move from looking at gov 2.0 as an additional or alternative channel for citizen communication and engagement, to understanding that it is already becoming an integral tool to support and transform government service delivery and operations.
Category: web 2.0 in government Tags: employee-centric, government 2.0, symposium
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1 Tweets that mention Even in Australia, Real Employee-Centricity Is Yet to Come -- Topsy.com November 15, 2010 at 7:43 pm
[...] This post was mentioned on Twitter by Andrea DiMaio and open3, Carolyn McDonald. Carolyn McDonald said: RT @AndreaDiMaio: Even in Australia, Real Employee-Centricity Is Yet to Come – http://bit.ly/aXvSWc #gov20 #opengov #GartnerSyd [...]
2 Government 2.0 Has Not Failed Yet, But The Clock Is Ticking November 17, 2010 at 5:55 pm
[...] Andrea Di Maio is a vice president and distinguished analyst in Gartner Research, where he focuses on the public sector, with particular reference to e-government strategies, Web 2.0, the business value of IT, open-source software… Read Full Bio Coverage Areas: ← Even in Australia, Real Employee-Centricity Is Yet to Come [...]
3 Government 2.0 Has Not Failed Yet, But The Clock Is Ticking November 17, 2010 at 5:55 pm
[...] Andrea Di Maio is a vice president and distinguished analyst in Gartner Research, where he focuses on the public sector, with particular reference to e-government strategies, Web 2.0, the business value of IT, open-source software… Read Full Bio Coverage Areas: ← Even in Australia, Real Employee-Centricity Is Yet to Come [...]