by Andrea Di Maio | November 16, 2009 | 3 Comments
The US Navy has published a “one-stop-shop of its social media pages across various social media sites”. This is both a simple and a great idea. This directory serves multiple purposes: It works as an inventory tool. Once different parts of a complex organization start establishing their presence on social media, it is easy to [...]
Category: social networks in government Tags: social media
by Andrea Di Maio | November 13, 2009 | 14 Comments
I have just published a note that provides Gartner definition of Government 2.0 as the use of IT to socialize and commoditize government services, processes and data. While there is a research note (access for clients only) explaining the definition in some detail, I want to provide the main highlights here. The socialization of information [...]
Category: web 2.0 in government Tags: government 2.0
by Andrea Di Maio | November 11, 2009 | 14 Comments
Most conversations about Government 2.0 assume that: Government provides data to citizens to provide openness and transparency Citizens engage with government to improve policy-making and service delivery This approach implies that data flows from government to citizens and engagement flows from citizen to government. This is what I call the asymmetry of Government 2.0, since [...]
Category: web 2.0 in government Tags: government 2.0
by Andrea Di Maio | November 9, 2009 | 4 Comments
Over the last few days, while the Italian government is working on its budget, part of the political debate has focused on the apparent lack of 800 million euro for investments in broadband which had been announced earlier. While I have no strong feeling either way, I thought I would share a Facebook message I [...]
Category: Europe and IT Tags: broadband, Italy
by Andrea Di Maio | November 9, 2009 | 9 Comments
I have been preaching for a while that investments in government portals need to be critically reassessed, as citizens look for different and more convenient ways to access. My position on this, dating back to 2001, well before anybody would even spell “Web 2.0” was based on the simple observation that governments cannot easily provide [...]
Category: e-government Tags: government 2.0, portal
by Andrea Di Maio | November 8, 2009 | 6 Comments
As the agenda manager for the government research team in Gartner, I am in the process of gathering input from clients and non clients about the areas we should be researching about in the course of 2010. You are welcome to respond to our survey, which asks three very simple questions: What are your top [...]
Category: Gartner research agenda Tags: cloud computing, e-government, government 2.0, shared services
by Andrea Di Maio | November 6, 2009 | 6 Comments
Over the last year or so I have had several conversations with some Gartner clients as well colleagues about how government organizations should address social media, which have shown apparently divergent viewpoints. One school of thought suggests that the use of social media should be carefully planned and controlled by government, and that having a [...]
Category: web 2.0 in government Tags: government 2.0, social media
by Andrea Di Maio | November 4, 2009 | 8 Comments
After two exciting weeks in North America where I discussed social media in government, I found a somewhat quieter environment among our clients at the Gartner European Symposium in Cannes. There does not seem to be a real sense of urgency. Engaging citizens remains a noble aspiration but few would consider doing it by reaching [...]
Category: web 2.0 in government Tags:
by Andrea Di Maio | November 1, 2009 | 15 Comments
Over the last several months I have been writing extensively, both on this blog and in our client-focused research notes, on the characteristics of what many call government 2.0. Citizen-drive, employee-centricity, open data availability, emergent architectures are all key features. But I have always tried to figure out which of these characteristics is the most [...]
Category: web 2.0 in government Tags: government 2.0
