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Government 2.0: A Gartner Definition

by Andrea Di Maio  |  November 13, 2009  |  14 Comments

I have just published a note that provides Gartner definition of Government 2.0 as the use of IT to socialize and commoditize government services, processes and data.

While there is a research note (access for clients only) explaining the definition in some detail, I want to provide the main highlights here.

The socialization of information has multiple facets (government to citizens, citizens to government and government to government) and the boundaries between these facets are increasingly blurred. The next step will be the socialization of services and processes by engaging individuals and communities to perform part of existing government processes or transform them by leveraging external data and applications.

Commoditization – which has already started with consolidation and shared services to reduce the diversity of infrastructure and horizontal application – will gradually move toward services and business processes.

Government 2.0 has seven main characteristics:

  • It is citizen-driven.
  • It is employee-centric.
  • It keeps evolving.
  • It is transformational.
  • It requires a blend of planning and nurturing.
  • It needs Pattern-Based Strategy capabilities.
  • It calls for a new management style.

Category: web-20-in-government  

Tags: government-20  

Andrea Di Maio
Managing VP
15 years at Gartner
28 years IT industry

Andrea Di Maio is a managing vice president for public sector in Gartner Research, covering government and education. His personal research focus is on digital government strategies strategies, Web 2.0, open government, cloud computing, the business value of IT, smart cities, and the impact of technology on the future of government Read Full Bio

Thoughts on Government 2.0: A Gartner Definition

  1. […] This post was mentioned on Twitter by Andrea DiMaio, Sven Welters. Sven Welters said: "Government 2.0: A Gartner Definition" #gov20 […]

  2. Social comments and analytics for this post…

    This post was mentioned on Twitter by AndreaDiMaio: Government 2.0: Gartner definition explained – #gov20…

  3. […] This is an important factor in explaining the apparent lack of balance of this year’s EU Ministerial Declaration on E-Government on the topic of Government 2.0. […]

  4. […] with economic conditions and political priorities, and the accelerating pace of trends like socialization and commoditization, even the 2015 planning horizon will require the use of scenario planning techniques. These […]

  5. […] and deep impact of government 2.0 both in government business and IT. Of course I’d rather use our much more compact definition, i.e. Government 2.0 is the use of IT to socialize and commoditize government services, processes […]

  6. […] Government 2.0 (whichever definition you choose) the ultimate aim of government? Government for the people and by the people. Or are we […]

  7. […] Although I said some time ago that I did not like the term government 2.0, I have surrendered to its popularity among government clients as well as vendors, to the point that Gartner now has its own definition […]

  8. […] hier omdat hij er een zeer interessant weblog op na houdt dat geheel op overheid 2.0 gericht is.Government 2.0: A Gartner DefinitionDi Maio definieert daarbij overheid 2.0 als het gebruik van ICT om de dienstverlening, processen en […]

  9. […] Entre las muchas definiciones de Gobierno 2.0, una de mis favoritas es la dada por Gartner hace ya unos meses. […]

  10. […] definition of Government 2.0. As some you may know, Gartner has one – which I introduced in a previous post – and what I noticed is that it is one of the shortest and the only one that purposely avoids the […]

  11. Just wrote @opengovnews #gov20 in response to Government 2.0: Just a Means to an End

  12. […] Tim O’Reilly, également inventeur du concept de web 2.0. Le gouvernement 2.0 se définit par l’utilisation des outils collaboratifs du web 2.0 pour rendre un gouvernement plus ouvert, tr…. En développant l’usage d’outils innovants, le gouvernement 2.0 rend la parole et le […]

  13. […] with some interest the nascent “Government 2.0″ movement, which aims to “use Information Technology to… commoditize government services, processes and data.” Basically, the goal is to help citizens connect with their governments (and vice-versa) […]

  14. […] Maio se apoya para ello en la definición, según Gartner, de Administración 2.0: “el uso de las TI para socializar y universalizar (*) los servicios, procesos y datos de la […]

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