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Listing the Downsides of Government 2.0: Any Hints?

by Andrea Di Maio  |  August 16, 2009  |  4 Comments

As I said in a previous post, I am currently doing research on the Dark Side of Government 2.0. Here is a list of areas I am exploring:

  • Security (expanding on what I wrote earlier)
  • Privacy (citizen’s, employee’s, boundaries between personal and professional profiles)
  • Freedom (1st amendment vs. policing participation)
  • Mashup liabilities (e.g. government data mashed up with third party data leading to incorrect decisions or damages, inconvenient truths revealed by mashing up data from different government agencies)
  • Branding and intermediation (the changing role of government portals and the emergence of new, user-controlled channels)
  • Crowdsourcing (application focus, how to ensure balance, how to select theme and audience…)
  • Creation of multiple divides (demographic, cultural, affluence…)
  • Relevance of government presence on online social networks (do people really care?)
  • Inability to move from piloting to deploying innovation (bottom up, social approaches may not scale up)

Of course some of the above break down into different sub-areas. But do you see anything big missing from this list?

Category: web-20-in-government  

Tags: government-20  mashup  privacy  security  

Andrea Di Maio
Managing VP
15 years at Gartner
28 years IT industry

Andrea Di Maio is a managing vice president for public sector in Gartner Research, covering government and education. His personal research focus is on digital government strategies strategies, Web 2.0, open government, cloud computing, the business value of IT, smart cities, and the impact of technology on the future of government Read Full Bio


Thoughts on Listing the Downsides of Government 2.0: Any Hints?


  1. The economical aspects, in relation with the fact that information is a strategical asset for the public sector, should also be put in evidence.

    In the future, it will be more and more difficult for the public sector to give value to the ever growing mass of information it produces everyday. First because the ressources to do that are becoming scarce, second because it is often not in its prerogatives.

    Opening the public data and information to leave citizen and private sector give value to them through Web 2.0 technologies seems
    straightforward. But the economical aspects hidden behind this need still to be (globally) studied.

  2. david osimo says:

    Civil servants losing time in “conversation” rather than doing “hard stuff”.

  3. david osimo says:

    plus you might find some relevant material in a presentation I gave in 2007 looking at dark scenarios http://www.slideshare.net/osimod/plenarye-challengesvdef2

  4. Martha says:

    Anything that puts the government and it’s public/civil servants closer to the citizens or their key stakeholders should be seen as a positive opportunity change that needs to be ushered in, not a downside.

    The downside is the government’s ability to quickly adapt it’s policies and infrastructure to accommodate new realities.



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