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	<title>Comments on: Why The IT Industry Could Derail Government 2.0</title>
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	<link>http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/</link>
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		<title>By: Government 2.0, Vendors and Consultancies &#8211; Principal-Agent Dilemma all over the Place &#171; New Technology &#8211; New Government?</title>
		<link>http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/comment-page-1/#comment-3157</link>
		<dc:creator>Government 2.0, Vendors and Consultancies &#8211; Principal-Agent Dilemma all over the Place &#171; New Technology &#8211; New Government?</dc:creator>
		<pubDate>Sat, 02 Jan 2010 04:08:06 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/#comment-3157</guid>
		<description>[...] and Consultants Should Not Be Driving Government 2.0&#8243; a followup on his post from last July &#8220;Why The IT Industry Could Derail Government 2.0&#8243;. Both entries discuss the influence vendors [...]</description>
		<content:encoded><![CDATA[<p>[...] and Consultants Should Not Be Driving Government 2.0&#8243; a followup on his post from last July &#8220;Why The IT Industry Could Derail Government 2.0&#8243;. Both entries discuss the influence vendors [...]</p>
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		<title>By: Vendors and Consultants Should Not Be Driving Government 2.0</title>
		<link>http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/comment-page-1/#comment-3046</link>
		<dc:creator>Vendors and Consultants Should Not Be Driving Government 2.0</dc:creator>
		<pubDate>Wed, 23 Dec 2009 11:33:02 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/#comment-3046</guid>
		<description>[...] an earlier post I discussed about whether vendors may derail government 2.0. My line of reasoning was that most of what government 2.0 is about is bottom-up experimentation [...]</description>
		<content:encoded><![CDATA[<p>[...] an earlier post I discussed about whether vendors may derail government 2.0. My line of reasoning was that most of what government 2.0 is about is bottom-up experimentation [...]</p>
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		<title>By: Andrea Di Maio</title>
		<link>http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/comment-page-1/#comment-1271</link>
		<dc:creator>Andrea Di Maio</dc:creator>
		<pubDate>Thu, 16 Jul 2009 20:56:47 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/#comment-1271</guid>
		<description>John touches upon a very important point here. The public procurement lever is formidable to change vendor behaviors. What the UK government has announced and what the US Federal Government is pursuing in areas like cloud computing are necessary moves to make this shift. Indeed this is not going to be easy, as vendor interests often overlap and coincide with user interests. 
This is the never-ending story around shared services: whereas everybody says that&#039;s a great idea to save money, one wonders why it is so difficult to get them going. Vendors are not always helpful, but some departments and agencies aren&#039;t either.</description>
		<content:encoded><![CDATA[<p>John touches upon a very important point here. The public procurement lever is formidable to change vendor behaviors. What the UK government has announced and what the US Federal Government is pursuing in areas like cloud computing are necessary moves to make this shift. Indeed this is not going to be easy, as vendor interests often overlap and coincide with user interests.<br />
This is the never-ending story around shared services: whereas everybody says that&#8217;s a great idea to save money, one wonders why it is so difficult to get them going. Vendors are not always helpful, but some departments and agencies aren&#8217;t either.</p>
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		<title>By: John Suffolk - UK Government CIO</title>
		<link>http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/comment-page-1/#comment-1245</link>
		<dc:creator>John Suffolk - UK Government CIO</dc:creator>
		<pubDate>Fri, 10 Jul 2009 09:41:15 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/#comment-1245</guid>
		<description>Andrea thanks for the article.  I do believe it will be a paradigm shift.  As we have already announced in the UK we are rationalising desktop designs, networks, data centres, leveling the playing field for open source, open standards and reuse, as well as going down the private Government Cloud &quot;G-Cloud&quot; with an associated Government App Store &quot;G-AS&quot; route.

All this is wrapped in a Green IT Strategy as well as an Information Security strategy.

I cannot see how this will not make a fundamental shift.  We accept it will be incredibly hard to do, but the logic is compelling from a security, cost, efficiency, security and innovative stand-point.

We have already announced that we will buy software at the Government level so that all of the Public Sector can get the best value coupled with the greatest flexibility.  We have already said that whatever we create that is proprietary where possible we will make it open source.

This must impact the IT suppliers and the IT community and the future role of the CIO.

John
blog:  www.johnsuffolk.typepad.com</description>
		<content:encoded><![CDATA[<p>Andrea thanks for the article.  I do believe it will be a paradigm shift.  As we have already announced in the UK we are rationalising desktop designs, networks, data centres, leveling the playing field for open source, open standards and reuse, as well as going down the private Government Cloud &#8220;G-Cloud&#8221; with an associated Government App Store &#8220;G-AS&#8221; route.</p>
<p>All this is wrapped in a Green IT Strategy as well as an Information Security strategy.</p>
<p>I cannot see how this will not make a fundamental shift.  We accept it will be incredibly hard to do, but the logic is compelling from a security, cost, efficiency, security and innovative stand-point.</p>
<p>We have already announced that we will buy software at the Government level so that all of the Public Sector can get the best value coupled with the greatest flexibility.  We have already said that whatever we create that is proprietary where possible we will make it open source.</p>
<p>This must impact the IT suppliers and the IT community and the future role of the CIO.</p>
<p>John<br />
blog:  <a href="http://www.johnsuffolk.typepad.com" rel="nofollow">http://www.johnsuffolk.typepad.com</a></p>
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		<title>By: Web 2.0 and benchmarking &#171; The Great E-mancipator</title>
		<link>http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/comment-page-1/#comment-1220</link>
		<dc:creator>Web 2.0 and benchmarking &#171; The Great E-mancipator</dc:creator>
		<pubDate>Tue, 07 Jul 2009 19:00:12 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/#comment-1220</guid>
		<description>[...] how enthusiasm for Web 2.o might shift away from being profitable to the private sector &#8211; Why The IT Industry Could Derail Government 2.0 &#8211; which takes a very big picture and has an essence of &#8216;may happen&#8217;. This [...]</description>
		<content:encoded><![CDATA[<p>[...] how enthusiasm for Web 2.o might shift away from being profitable to the private sector &#8211; Why The IT Industry Could Derail Government 2.0 &#8211; which takes a very big picture and has an essence of &#8216;may happen&#8217;. This [...]</p>
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		<title>By: Mick Phythian</title>
		<link>http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/comment-page-1/#comment-1201</link>
		<dc:creator>Mick Phythian</dc:creator>
		<pubDate>Sat, 04 Jul 2009 08:47:48 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/#comment-1201</guid>
		<description>Thanks Andrea

I don&#039;t think it&#039;s going to be quite the paradim shift some of the comments take on but it is certainly a good point for this moment in time.

But the citizen should be able to affect this, after all government is about them, isn&#039;t it? Primarily for efficiency savings, which will also be key in the market, government will have to cut back, and, as you say what a better way? Will it alter service delivery? Probably improve it?

We still fail to look at services end-to-end, which is the area that cloud might encourage - if we don&#039;t it will be &#039;clod&#039; computing with all the potential savings wasted.

Great thinking, again!

Mick http://greatemancipator.com</description>
		<content:encoded><![CDATA[<p>Thanks Andrea</p>
<p>I don&#8217;t think it&#8217;s going to be quite the paradim shift some of the comments take on but it is certainly a good point for this moment in time.</p>
<p>But the citizen should be able to affect this, after all government is about them, isn&#8217;t it? Primarily for efficiency savings, which will also be key in the market, government will have to cut back, and, as you say what a better way? Will it alter service delivery? Probably improve it?</p>
<p>We still fail to look at services end-to-end, which is the area that cloud might encourage &#8211; if we don&#8217;t it will be &#8216;clod&#8217; computing with all the potential savings wasted.</p>
<p>Great thinking, again!</p>
<p>Mick <a href="http://greatemancipator.com" rel="nofollow">http://greatemancipator.com</a></p>
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		<title>By: Kim Patrick Kobza</title>
		<link>http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/comment-page-1/#comment-1200</link>
		<dc:creator>Kim Patrick Kobza</dc:creator>
		<pubDate>Fri, 03 Jul 2009 17:44:34 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/#comment-1200</guid>
		<description>Consider: 

(1) Transformation is taking place in all industries from highly centralized models of production and delivery to decentralized models. IT is no exception. See Yochai Benkler, The Value of Networks. Transition from an &quot;industrial information economy&quot; to a &quot;networked information economy&quot;. 

(2) Historically, the justifying business logic for large software companies is their ability to aggregate people representing unique and highly specialized expertise and capital. As in many industries, such as financial services, insurance, and automobile, the rationale for centralization is starting to break down as solutions require less of both and as network tools enable aggregation of people and capital outside of large institutions, episodically as needed - including specifically by government agencies. 

(3) Critical thought and leadership are badly needed in gov2, including with analysts who at times do perpetuate technology institutional driven market definition and acceptance. E-gov, and &quot;gov2.0&quot; represent a very different technology paradigm than past paradigms that served as the foundation for industry growth and delivery of technology to government for several reasons: 

First, the delivery models of gov 2.0 are vital to successful network behaviors (citizen engagement). The technology delivery model has to untether stakeholders from the software as government builds networks, at least in a traditional sense. It has to rely on ubiquitous standards (browsers), mobile phones, and channels that are generally available to all. 

Second, procurement systems for technology programs that are built to fulfill a transactional need of government, to provide citizen services for e-payments etc. for example, are very different than procurement systems for communications functions, and specifically for unstructured citizen communication and collaboration. Cloud based architectures historically have been most successful when they solve problems that are repeatable, and where standards (not necessarily promulgated) help to build value in networks. One size does not fit all. Critical differentiation is key. 

(4) Also, the success of gov 2.0 in large part requires a deep behavioral sensitivity (it is in part a sociology problem), not simply a software problem. So governments are going to struggle with traditional methods of providing scope requirements for large technology builds, or alternatively, to say let&#039;s use product A or product B and try to force fit it to meet the needs of complex collaborative and/or citizen networks. To your point, delivery in the cloud is not only an &quot;expense&quot; side advantage, but a functional advantage. SaaS solutions that incorporate behavioral logic can help governments go faster, with much more flexibility than traditional software models. They also enable government agencies to leverage learning across shared needs - agencies learn from each other and leverage knowledge and development costs across many agencies.

Your blog post is not only provocative, but an excellent and much needed reflection. The opportunity is to develop it even further. This type of critical thinking is going to help the whole industry as it shapes a new future. 

Critical thinking will also help government to better define the many business problems which government expects to solve with gov 2 and to discover the many solutions and delivery methods that most efficiently solve those problems.  

As you sense, what got us &quot;here&quot; won&#039;t get us &quot;there&quot;. And as Benkler posits those who solved yesterday&#039;s problems may not always necessarily best solve tomorrow&#039;s. An open and progressive perspective is key. Thank you. Your point of view is refreshing.</description>
		<content:encoded><![CDATA[<p>Consider: </p>
<p>(1) Transformation is taking place in all industries from highly centralized models of production and delivery to decentralized models. IT is no exception. See Yochai Benkler, The Value of Networks. Transition from an &#8220;industrial information economy&#8221; to a &#8220;networked information economy&#8221;. </p>
<p>(2) Historically, the justifying business logic for large software companies is their ability to aggregate people representing unique and highly specialized expertise and capital. As in many industries, such as financial services, insurance, and automobile, the rationale for centralization is starting to break down as solutions require less of both and as network tools enable aggregation of people and capital outside of large institutions, episodically as needed &#8211; including specifically by government agencies. </p>
<p>(3) Critical thought and leadership are badly needed in gov2, including with analysts who at times do perpetuate technology institutional driven market definition and acceptance. E-gov, and &#8220;gov2.0&#8243; represent a very different technology paradigm than past paradigms that served as the foundation for industry growth and delivery of technology to government for several reasons: </p>
<p>First, the delivery models of gov 2.0 are vital to successful network behaviors (citizen engagement). The technology delivery model has to untether stakeholders from the software as government builds networks, at least in a traditional sense. It has to rely on ubiquitous standards (browsers), mobile phones, and channels that are generally available to all. </p>
<p>Second, procurement systems for technology programs that are built to fulfill a transactional need of government, to provide citizen services for e-payments etc. for example, are very different than procurement systems for communications functions, and specifically for unstructured citizen communication and collaboration. Cloud based architectures historically have been most successful when they solve problems that are repeatable, and where standards (not necessarily promulgated) help to build value in networks. One size does not fit all. Critical differentiation is key. </p>
<p>(4) Also, the success of gov 2.0 in large part requires a deep behavioral sensitivity (it is in part a sociology problem), not simply a software problem. So governments are going to struggle with traditional methods of providing scope requirements for large technology builds, or alternatively, to say let&#8217;s use product A or product B and try to force fit it to meet the needs of complex collaborative and/or citizen networks. To your point, delivery in the cloud is not only an &#8220;expense&#8221; side advantage, but a functional advantage. SaaS solutions that incorporate behavioral logic can help governments go faster, with much more flexibility than traditional software models. They also enable government agencies to leverage learning across shared needs &#8211; agencies learn from each other and leverage knowledge and development costs across many agencies.</p>
<p>Your blog post is not only provocative, but an excellent and much needed reflection. The opportunity is to develop it even further. This type of critical thinking is going to help the whole industry as it shapes a new future. </p>
<p>Critical thinking will also help government to better define the many business problems which government expects to solve with gov 2 and to discover the many solutions and delivery methods that most efficiently solve those problems.  </p>
<p>As you sense, what got us &#8220;here&#8221; won&#8217;t get us &#8220;there&#8221;. And as Benkler posits those who solved yesterday&#8217;s problems may not always necessarily best solve tomorrow&#8217;s. An open and progressive perspective is key. Thank you. Your point of view is refreshing.</p>
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		<title>By: Jeffrey Peel</title>
		<link>http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/comment-page-1/#comment-1197</link>
		<dc:creator>Jeffrey Peel</dc:creator>
		<pubDate>Fri, 03 Jul 2009 16:46:15 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/#comment-1197</guid>
		<description>I think you are being provocative to make a point - or several - and many of those points are worth making.  However, Gov 2.0 is not just about mash-ups, open data and social networking.  It&#039;s also about greater access, greater choice, public involvement and the use of web services to join-up totally disconnected public services.  The move is in the right direction.  Babies are unlikely to be thrown out with bath-water just yet.</description>
		<content:encoded><![CDATA[<p>I think you are being provocative to make a point &#8211; or several &#8211; and many of those points are worth making.  However, Gov 2.0 is not just about mash-ups, open data and social networking.  It&#8217;s also about greater access, greater choice, public involvement and the use of web services to join-up totally disconnected public services.  The move is in the right direction.  Babies are unlikely to be thrown out with bath-water just yet.</p>
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		<title>By: Nick Jones</title>
		<link>http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/comment-page-1/#comment-1194</link>
		<dc:creator>Nick Jones</dc:creator>
		<pubDate>Fri, 03 Jul 2009 12:23:14 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/#comment-1194</guid>
		<description>In Physics they have a saying that goes something like &quot;obsolete theories only finally disappear when their supporters die of old age&quot;. The same is probably true of government 2.0. The new generation of citizens and government employees will swim in a sea of technology they grew up with like twitter and its successors and invent government 3.0, while the old guard look on, puzzled, from the shore and tell people about the dangers of going in the water. 

Most consultants, vendors and systems integrators have business models that work best when something is mature and commoditised, and they struggle with something new and fast-evolving.  They are good at industrialising something when it has been proved, but bad at discovering new paradigms. But that&#039;s been the case forever and is as true of government 2.0 as it was of client / server and the PC.

So maybe what you&#039;re describing is just the normal lifecycle of innovation.</description>
		<content:encoded><![CDATA[<p>In Physics they have a saying that goes something like &#8220;obsolete theories only finally disappear when their supporters die of old age&#8221;. The same is probably true of government 2.0. The new generation of citizens and government employees will swim in a sea of technology they grew up with like twitter and its successors and invent government 3.0, while the old guard look on, puzzled, from the shore and tell people about the dangers of going in the water. </p>
<p>Most consultants, vendors and systems integrators have business models that work best when something is mature and commoditised, and they struggle with something new and fast-evolving.  They are good at industrialising something when it has been proved, but bad at discovering new paradigms. But that&#8217;s been the case forever and is as true of government 2.0 as it was of client / server and the PC.</p>
<p>So maybe what you&#8217;re describing is just the normal lifecycle of innovation.</p>
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		<title>By: Andrea Di Maio</title>
		<link>http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/comment-page-1/#comment-1192</link>
		<dc:creator>Andrea Di Maio</dc:creator>
		<pubDate>Fri, 03 Jul 2009 11:01:24 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.gartner.com/andrea_dimaio/2009/07/03/why-it-could-derail-government-20/#comment-1192</guid>
		<description>That may be a very long term scenario, just looking at how any industry has consolidated with maturity.
No, what I am saying is that the risk-averse attitude of governments is not going to be the primary reason why we will still see considerable waste of money on certain areas that are already ripe for consumerization or commoditization. I did mention channels, social applicaztions and some aspects of infrastructure, but of course I do not see mission-critical back office applications be ready any time soon for that.
So there is still a phenomenal market for vendors on helping government improve their processes, modernize their applications, better manage their data. Yet, I see too much emotional (or rather business :-) attachment to those areas that are ready for change.</description>
		<content:encoded><![CDATA[<p>That may be a very long term scenario, just looking at how any industry has consolidated with maturity.<br />
No, what I am saying is that the risk-averse attitude of governments is not going to be the primary reason why we will still see considerable waste of money on certain areas that are already ripe for consumerization or commoditization. I did mention channels, social applicaztions and some aspects of infrastructure, but of course I do not see mission-critical back office applications be ready any time soon for that.<br />
So there is still a phenomenal market for vendors on helping government improve their processes, modernize their applications, better manage their data. Yet, I see too much emotional (or rather business <img src='http://blogs.gartner.com/andrea_dimaio/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' />  attachment to those areas that are ready for change.</p>
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