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Here Comes More E-Government Benchmarking

by Andrea Di Maio  |  July 2, 2009  |  7 Comments

Yesterday Capgemini announced that it was awarded by the European Commission a four-year extension of its seven-year e-government benchmark. From the announcement it looks like it will still be a supply-side assessment, applied on a regular basis to 31 countries.

I have not seen any further information about the details of the benchmarking methodology and how it has evolved with respect to the original one, which was looking at the degree of automation of 20 selected services. In its latest report in 2007, Capgemini had highlighted areas where measurement indicators could evolve, and there have been many calls (see here and here) for updating the measurement framework to take into account demand-side indicators as well as some of the issues that are challenging the traditional view of one-stop-shop government portals.

Will the new e-government benchmark measure to what extent government services are evolving toward a “government 2.0” model, where information and services can be composed by users and intermediaries? Will it consider a high level of service automation and integration (currently rated very high) a potential liability rather than a success factor?

I am looking forward to gathering more information from both Capgemini and the European Commission about this, but I am somewhat skeptical. Sometimes I find that the strenuous defense of the old, portal-centric e-government approach comes from the most surprising corners.

Further, the whole principle of benchmarking against a uniform set of metrics across countries that are fundamentally different from each other in terms of maturity of technology use in public sector, propensity to innovation, government-wide IT governance does make little sense. I do appreciate the political value of doing this but, unless this benchmark really help identify discontinuities and valuable path to service innovation, it will remain one of the many we have been criticizing over the last several years.

Category: e-government  

Tags: eu  european-commission  ranking  

Andrea Di Maio
Managing VP
15 years at Gartner
28 years IT industry

Andrea Di Maio is a managing vice president for public sector in Gartner Research, covering government and education. His personal research focus is on digital government strategies strategies, Web 2.0, open government, cloud computing, the business value of IT, smart cities, and the impact of technology on the future of government Read Full Bio


Thoughts on Here Comes More E-Government Benchmarking


  1. Couldn’t agree more! What a waste of public money…

  2. […] we too) who have been relentlessly advising about the virtue of e-government? What about all those e-government rankings, from all corners of the world proving that the greater the “e” in e-government, the better off […]

  3. david osimo says:

    The problem is the obsession with longitudinal data. Like we could any kind of econometric analysis on such qualitative data. So they don’t want to change – although there will be some pilot which are potentially interesting.

  4. […] so much so that it has been ranked number one in the EU e-government benchmark: some of you know my position about benchmarks in this area, but still it is the recognition of significant progress. With a solid, […]

  5. […] además establecer una dirección de avance. Otros han recogido previamente también esta carencia (Di Maio, Osimo, ..). Un resumen de estas carencias […]

  6. […] This being said, the declaration articulates a rather compelling vision, pressing all the right buttons, from user-driven services to the importance of public information and open government. Unfortunately the suggested implementation mechanisms are the same we have seen in previous declarations and there is no clear attempt at trying something new. Studies, best practice exchanges, R&D activities, call for open standards and open source are all good things, but should we judge their potential from the lack of EU e-government accomplishments in the past, I would not hold my breath here. At most, we’ll see another round of questionable EU-wide e-government benchmarks. […]

  7. […] other July post from Andrea picks up on the issue of another contract from the EC to CapGemini to do yet another round of […]



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