As part of my job as an analyst I do get a fair amount of inquiries from vendors who do supply products and services to government organizations. When I have a chance, I ask them whether they have a vision paper that articulates how IT will transform government service delivery and operations in the long run. While there are white papers on specific issues – ranging from social networks to identity and access management, from interoperability to openness – I have not seen any up-to-date, comprehensive paper that puts together a concise vision of how the confluence of socialization (i.e. social media), consumerization (i.e. use of consumer technology in the enterprise) and commoditization (i.e. cloud computing) will change government roles and behaviors.
My contention is that vendors should help their clients understand the full extent of opportunities and risks posed by how different IT-related trends will interact to trigger an unprecedented level of change. Many are dismissive of the ability of governments to change both deeply and rapidly enough. However the tone and nature of inquiries with our government clients show a new propensity toward change, probably caused by the peculiar challenges that many government organizations have to face because of the economic downturn and the financial crisis. I am not sure many vendors realize this.
I’d happy to hear from my readers whether they share my view or can point me in the direction of vendors who are really getting this right.